Offshore BPO decisions and institutional influence on senior managers

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Offshore BPO decisions and institutional influence on senior managers

This paper sets out to explore the drivers and determinants of offshore BPO decisions related to the persistence and particularly the evolution of the captive model. This paper aims to make a contribution by applying institutional theory to individual firm decisions with respect to offshore BPO enga...

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Bibliographic Details
Main Authors:	Penter, Kevan, Wreford, John, Pervan, Graham, Davidson, F.
Format:	Conference Paper
Published:	Springer 2013
Subjects:	offshore business process outsourcing information technology outsourcing offshoring captive centre transaction cost economics institutional theory
Online Access:	http://hdl.handle.net/20.500.11937/22145

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