Offshore BPO decisions and institutional influence on senior managers
This paper sets out to explore the drivers and determinants of offshore BPO decisions related to the persistence and particularly the evolution of the captive model. This paper aims to make a contribution by applying institutional theory to individual firm decisions with respect to offshore BPO enga...
| Main Authors: | , , , |
|---|---|
| Format: | Conference Paper |
| Published: |
Springer
2013
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/22145 |
| _version_ | 1848750789013536768 |
|---|---|
| author | Penter, Kevan Wreford, John Pervan, Graham Davidson, F. |
| author_facet | Penter, Kevan Wreford, John Pervan, Graham Davidson, F. |
| author_sort | Penter, Kevan |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This paper sets out to explore the drivers and determinants of offshore BPO decisions related to the persistence and particularly the evolution of the captive model. This paper aims to make a contribution by applying institutional theory to individual firm decisions with respect to offshore BPO engagement model. This research utilises a longitudinal case study research method to analyse the institutional influences on senior managers in client companies and their offshore service providers. An institutional theory framework applicable to offshore BPO is extracted from the case studies in the financial services, telecommunications and airlines industries. Institutional theory is shown to have explanatory power for observed macro trends in offshore captive centre models. The implications for management are that successful offshore BPO requires effective action to win legitimacy for offshoring decisions from key stakeholder groups that can exert coercive or normative influences. |
| first_indexed | 2025-11-14T07:42:24Z |
| format | Conference Paper |
| id | curtin-20.500.11937-22145 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:42:24Z |
| publishDate | 2013 |
| publisher | Springer |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-221452017-09-13T13:51:03Z Offshore BPO decisions and institutional influence on senior managers Penter, Kevan Wreford, John Pervan, Graham Davidson, F. offshore business process outsourcing information technology outsourcing offshoring captive centre transaction cost economics institutional theory This paper sets out to explore the drivers and determinants of offshore BPO decisions related to the persistence and particularly the evolution of the captive model. This paper aims to make a contribution by applying institutional theory to individual firm decisions with respect to offshore BPO engagement model. This research utilises a longitudinal case study research method to analyse the institutional influences on senior managers in client companies and their offshore service providers. An institutional theory framework applicable to offshore BPO is extracted from the case studies in the financial services, telecommunications and airlines industries. Institutional theory is shown to have explanatory power for observed macro trends in offshore captive centre models. The implications for management are that successful offshore BPO requires effective action to win legitimacy for offshoring decisions from key stakeholder groups that can exert coercive or normative influences. 2013 Conference Paper http://hdl.handle.net/20.500.11937/22145 10.1007/978-3-642-40951-6 Springer restricted |
| spellingShingle | offshore business process outsourcing information technology outsourcing offshoring captive centre transaction cost economics institutional theory Penter, Kevan Wreford, John Pervan, Graham Davidson, F. Offshore BPO decisions and institutional influence on senior managers |
| title | Offshore BPO decisions and institutional influence on senior managers |
| title_full | Offshore BPO decisions and institutional influence on senior managers |
| title_fullStr | Offshore BPO decisions and institutional influence on senior managers |
| title_full_unstemmed | Offshore BPO decisions and institutional influence on senior managers |
| title_short | Offshore BPO decisions and institutional influence on senior managers |
| title_sort | offshore bpo decisions and institutional influence on senior managers |
| topic | offshore business process outsourcing information technology outsourcing offshoring captive centre transaction cost economics institutional theory |
| url | http://hdl.handle.net/20.500.11937/22145 |