The impact of psychological contracts on trust and commitment in supplier-distributor relationships
Purpose – The nurturing of trust within firm-customer relationships highlights the significance of social exchange theory in helping to explain the relational paradigm. By focusing upon this theory it was hypothesized that psychological contracts also play an important role in helping manage custome...
| Main Authors: | , |
|---|---|
| Format: | Journal Article |
| Published: |
Emerald Group Publishing Limited
2007
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/19975 |
Similar Items
Demographic Factors Influencing Managerial Trust and Psychological Contract Breach
by: Chang, Joshua, et al.
Published: (2013)
by: Chang, Joshua, et al.
Published: (2013)
The impact of psychological contracts upon trust and commitment within supplier-buyer relationship: a social exchange view
by: Kingshott, Russel
Published: (2006)
by: Kingshott, Russel
Published: (2006)
Determinants of public service employee corruption: a conceptual model from the psychological contract perspective
by: Kingshott, Russel, et al.
Published: (2008)
by: Kingshott, Russel, et al.
Published: (2008)
Trust relationships and reputation relationships for service oriented environment
by: Hussain, Farookh, et al.
Published: (2006)
by: Hussain, Farookh, et al.
Published: (2006)
Trust: a determinant or the consequence of a long-term buyer-seller relationship.
by: Batt, Peter
Published: (2000)
by: Batt, Peter
Published: (2000)
Relationship marketing: The impact of emotional intelligence and trust on bank performance
by: Heffernan, Troy, et al.
Published: (2008)
by: Heffernan, Troy, et al.
Published: (2008)
Changing employment contracts, changing psychological contracts and the effects on organisational commitment
by: Loring, Jane A.
Published: (2003)
by: Loring, Jane A.
Published: (2003)
Job Satisfaction, Psychological Contracts, and the Transition to Job Commitment in Outsourced Technology Staff
by: Venable, John, et al.
Published: (2003)
by: Venable, John, et al.
Published: (2003)
Trust and reputation relationships in service-oriented environments
by: Chang, Elizabeth, et al.
Published: (2005)
by: Chang, Elizabeth, et al.
Published: (2005)
Unpacking informal contractual relationships: psychological contracts established by Australian business academics
by: O'Neill, Grant, et al.
Published: (2010)
by: O'Neill, Grant, et al.
Published: (2010)
The Impact of Psychological Contract Breaches within East-West Buyer-Supplier Relationships
by: Kingshott, Russel, et al.
Published: (2020)
by: Kingshott, Russel, et al.
Published: (2020)
Comparative analysis of trust and security
by: Hussain, Farookh Khadeer, et al.
Published: (2006)
by: Hussain, Farookh Khadeer, et al.
Published: (2006)
Psychological contracts in Australia: a mixed method research approach
by: Krivokapic-Skoko, B., et al.
Published: (2008)
by: Krivokapic-Skoko, B., et al.
Published: (2008)
Psychological contract breach and its influence on employee perception of organizational justice.
by: Omar, Zoharah, et al.
Published: (2011)
by: Omar, Zoharah, et al.
Published: (2011)
I really still care about my teaching: the impact of breaches on the psychological contract upon academic staff within an Australian university
by: Krivokapic-Skoko, B., et al.
Published: (2010)
by: Krivokapic-Skoko, B., et al.
Published: (2010)
Recipients of governance: Trust and the employee perspective
by: Whiteley, Alma
Published: (2007)
by: Whiteley, Alma
Published: (2007)
Commitment in cases of trust and distrust
by: Tallant, Jonathan
Published: (2017)
by: Tallant, Jonathan
Published: (2017)
The Impact of Personal, Sociological and Institutional Influences on Relationship Commitment in the Retail Banking Sector
by: Che Wel, Che Aniza
Published: (2001)
by: Che Wel, Che Aniza
Published: (2001)
Key issues for bank-customer commitment and trust in an e-banking era
by: Laksamana, Patria, et al.
Published: (2011)
by: Laksamana, Patria, et al.
Published: (2011)
The Performance of Malaysian Unit Trust Funds that is in compliant with Shari’a Principles and Factors Influencing It / Hasimah Omar and Nur Izati Zainal
by: Omar, Hasimah, et al.
Published: (2014)
by: Omar, Hasimah, et al.
Published: (2014)
The Role of Interaction Quality and Switching Costs in Premium Banking Services
by: Laksamana, Patria, et al.
Published: (2013)
by: Laksamana, Patria, et al.
Published: (2013)
Relationship marketing: Providing opportunities and benefits for the construction industry
by: Davis, Peter, et al.
Published: (2003)
by: Davis, Peter, et al.
Published: (2003)
Reputation relationship and its inner relationships for service oriented environments
by: Hussain, Farookh, et al.
Published: (2006)
by: Hussain, Farookh, et al.
Published: (2006)
Relationship Quality Between Customer and Provider in the Service Sector
by: Alwie, Aryaty
Published: (2008)
by: Alwie, Aryaty
Published: (2008)
A social exchange theory framework for understanding the job characteristics–job outcomes relationship: the mediating role of psychological contract fulfillment
by: Birtch, Thomas A., et al.
Published: (2016)
by: Birtch, Thomas A., et al.
Published: (2016)
Exploring long-term relationships in vegetable supply chains
by: Batt, Peter
Published: (2006)
by: Batt, Peter
Published: (2006)
Exploring intangible drivers that can lead to supplier preferential treatment towards SMEs
by: Soh, Jun Ghee
Published: (2020)
by: Soh, Jun Ghee
Published: (2020)
Border-busting microenterprises: handshakes and eye contact, not headshakes and binding contracts, the keys to stellar growth
by: Pickering, P., et al.
Published: (2012)
by: Pickering, P., et al.
Published: (2012)
Trust in Ecommerce: determinants of consumer trust in online shopping and trust-inducing features of interface design
by: Wang, Qiongzhen
Published: (2017)
by: Wang, Qiongzhen
Published: (2017)
Cultural effect on online shopping trust
by: Yeong, Woon Chin
Published: (2006)
by: Yeong, Woon Chin
Published: (2006)
A STUDY OF RELATIONSHIP MARKETING IN THE VIETNAMESE BANKING SECTOR
by: Nguyen, Thi Thu Hien
Published: (2006)
by: Nguyen, Thi Thu Hien
Published: (2006)
The Business of Mining: The Mining Business, Uncertainty, Project Variables and Risk, Royalty Agreements, Pricing and Contract Systems, and Accounting for the Extractive Industry
by: Jones, Odwyn, et al.
Published: (2018)
by: Jones, Odwyn, et al.
Published: (2018)
Access flexibility, trust and performance in achieving competitiveness: an empirical study of Chinese suppliers and distributors
by: Song, H., et al.
Published: (2009)
by: Song, H., et al.
Published: (2009)
Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships
by: Geneste, Louis, et al.
Published: (2014)
by: Geneste, Louis, et al.
Published: (2014)
Determinants of Commitment to Change among Managers and the Mediating Role of Trust in Management in a Service Provider Organization
by: Ghazali, Ruziah
Published: (2007)
by: Ghazali, Ruziah
Published: (2007)
A legal study on Malaysian contract law: economic duress and doctrine of unconscionability / Nur Liyana Mohd Norizam, Nurul Izzah Mohd Nazri and Puteri Farahwati Faizan
by: Mohd Norizam, Nur Liyana, et al.
Published: (2012)
by: Mohd Norizam, Nur Liyana, et al.
Published: (2012)
A Study of Relationship Marketing in Chinese Retail market
by: Xue, Qiusha
Published: (2007)
by: Xue, Qiusha
Published: (2007)
A need for the codification of the principle of good faith in Malaysia, particularly in consumer and commercial contract: a comparative study with United Kingdom and United States. / Ahmad Najmi Mohd Yusoff … [et al.]
by: Mohd Yusoff, Ahmad Najmi, et al.
Published: (2013)
by: Mohd Yusoff, Ahmad Najmi, et al.
Published: (2013)
An interpersonal approach to modelling business-to-business relationship quality
by: Vieira, Armando Luis
Published: (2008)
by: Vieira, Armando Luis
Published: (2008)
The performance of unit trust fund in Malaysia / Nur Nadhirah Sabar
by: Sabar, Nur Nadhirah
Published: (2017)
by: Sabar, Nur Nadhirah
Published: (2017)