APA (7th ed.) Citation

Rainnie, A., Barrett, R., Burgess, J., & Connell, J. (2008). Introduction: Call centres, the networked economy and the value chain. Sage Publications Ltd.

Chicago Style (17th ed.) Citation

Rainnie, Alistair, R. Barrett, John Burgess, and Julia Connell. Introduction: Call Centres, the Networked Economy and the Value Chain. Sage Publications Ltd, 2008.

MLA (9th ed.) Citation

Rainnie, Alistair, et al. Introduction: Call Centres, the Networked Economy and the Value Chain. Sage Publications Ltd, 2008.