IS0 9000 quality system certification and its impact on product and process innovation performance

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IS0 9000 quality system certification and its impact on product and process innovation performance

ISO 9000 quality system certification has been widely applied around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality/operations management, particularly in the empirical testing of the effects of ISO 9000 certification on innovation per...

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Bibliographic Details
Main Authors:	Terziovski, Mile, Guerrero, J.
Format:	Journal Article
Published:	Elsevier BV 2014
Subjects:	Innovation performance ISO 9000 certification Internal customer concept Restructuring
Online Access:	http://hdl.handle.net/20.500.11937/19671

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