APA (7th ed.) Citation

Pettigrew, S., & Kohlbacher, F. (2011). Catering to older consumers' customer service needs. Springer.

Chicago Style (17th ed.) Citation

Pettigrew, Simone, and Florian Kohlbacher. Catering to Older Consumers' Customer Service Needs. Springer, 2011.

MLA (9th ed.) Citation

Pettigrew, Simone, and Florian Kohlbacher. Catering to Older Consumers' Customer Service Needs. Springer, 2011.

Warning: These citations may not always be 100% accurate.