Pettigrew, S., & Kohlbacher, F. (2011). Catering to older consumers' customer service needs. Springer.
Chicago Style (17th ed.) CitationPettigrew, Simone, and Florian Kohlbacher. Catering to Older Consumers' Customer Service Needs. Springer, 2011.
MLA (9th ed.) CitationPettigrew, Simone, and Florian Kohlbacher. Catering to Older Consumers' Customer Service Needs. Springer, 2011.
Warning: These citations may not always be 100% accurate.