APA (7th ed.) Citation

Grougiou, V., & Pettigrew, S. (2011). Senior customers' service encounter preferences. Sage Publications.

Chicago Style (17th ed.) Citation

Grougiou, V., and Simone Pettigrew. Senior Customers' Service Encounter Preferences. Sage Publications, 2011.

MLA (9th ed.) Citation

Grougiou, V., and Simone Pettigrew. Senior Customers' Service Encounter Preferences. Sage Publications, 2011.

Warning: These citations may not always be 100% accurate.