IT Evaluation Practices in Electronic Customer Relationship Management (eCRM)

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IT Evaluation Practices in Electronic Customer Relationship Management (eCRM)

Bibliographic Details
Main Author:	Lin, Chad
Other Authors:	Mehdi Khosrow-Pour
Format:	Book Chapter
Published:	Information Science Reference 2009
Online Access:	http://www.igi-pub.com/Bookstore/TitleDetails.aspx?TitleId=362&DetailsType=Description http://hdl.handle.net/20.500.11937/16486

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