IT Evaluation Practices in Electronic Customer Relationship Management (eCRM)
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| Format: | Book Chapter |
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Information Science Reference
2009
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| Online Access: | http://www.igi-pub.com/Bookstore/TitleDetails.aspx?TitleId=362&DetailsType=Description http://hdl.handle.net/20.500.11937/16486 |
| Description not available. |