APA (7th ed.) Citation

Lin, C., & Khosrow-Pour, M. (2009). IT Evaluation Practices in Electronic Customer Relationship Management (eCRM). Information Science Reference.

Chicago Style (17th ed.) Citation

Lin, Chad, and Mehdi Khosrow-Pour. IT Evaluation Practices in Electronic Customer Relationship Management (eCRM). Information Science Reference, 2009.

MLA (9th ed.) Citation

Lin, Chad, and Mehdi Khosrow-Pour. IT Evaluation Practices in Electronic Customer Relationship Management (eCRM). Information Science Reference, 2009.