English as a lingua franca in the Vietnamese hotel industry: Communicative strategies and their implications for vocational education

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English as a lingua franca in the Vietnamese hotel industry: Communicative strategies and their implications for vocational education

The strategies employed by Vietnamese hotel staff in their communication in English with foreign guests were examined. Communicative strategies were used to ensure the success of each interaction. The study also examined the extent to which the use of these strategies is fostered by the coursework h...

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Bibliographic Details
Main Author:	Vu, Thi Hong Van
Format:	Thesis
Language:	English
Published:	Curtin University 2015
Online Access:	http://hdl.handle.net/20.500.11937/1583

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