A Framework for SLA Management in Cloud Computing for Informed Decision Making

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A Framework for SLA Management in Cloud Computing for Informed Decision Making

In cloud computing, service providers offer costeffective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from t...

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Bibliographic Details
Main Authors:	Hussain, Omar, Hussain, Farookh, Hammadi, Adil, Dillon, T.
Format:	Journal Article
Published:	Springer 2012
Subjects:	Financial risk Performance risk Transactional risk Reputation Service level agreement
Online Access:	http://hdl.handle.net/20.500.11937/14521

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