A Framework for SLA Management in Cloud Computing for Informed Decision Making
In cloud computing, service providers offer costeffective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from t...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Springer
2012
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/14521 |
| _version_ | 1848748645034229760 |
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| author | Hussain, Omar Hussain, Farookh Hammadi, Adil Dillon, T. |
| author_facet | Hussain, Omar Hussain, Farookh Hammadi, Adil Dillon, T. |
| author_sort | Hussain, Omar |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | In cloud computing, service providers offer costeffective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from the formed service. In this paper, we introduce a SLA management framework that will enable serviceusers to select the best available service provider on the basis of its reputation and then monitor the run time performance of the service provider to determine whether or not it will fulfill its promise defined in the SLA. Such analysis will assist the service user to make an informed decision about the continuation of service with the service provider. |
| first_indexed | 2025-11-14T07:08:20Z |
| format | Journal Article |
| id | curtin-20.500.11937-14521 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:08:20Z |
| publishDate | 2012 |
| publisher | Springer |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-145212017-09-13T16:03:15Z A Framework for SLA Management in Cloud Computing for Informed Decision Making Hussain, Omar Hussain, Farookh Hammadi, Adil Dillon, T. Financial risk Performance risk Transactional risk Reputation Service level agreement In cloud computing, service providers offer costeffective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from the formed service. In this paper, we introduce a SLA management framework that will enable serviceusers to select the best available service provider on the basis of its reputation and then monitor the run time performance of the service provider to determine whether or not it will fulfill its promise defined in the SLA. Such analysis will assist the service user to make an informed decision about the continuation of service with the service provider. 2012 Journal Article http://hdl.handle.net/20.500.11937/14521 10.1007/s10586-012-0232-9 Springer restricted |
| spellingShingle | Financial risk Performance risk Transactional risk Reputation Service level agreement Hussain, Omar Hussain, Farookh Hammadi, Adil Dillon, T. A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title | A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title_full | A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title_fullStr | A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title_full_unstemmed | A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title_short | A Framework for SLA Management in Cloud Computing for Informed Decision Making |
| title_sort | framework for sla management in cloud computing for informed decision making |
| topic | Financial risk Performance risk Transactional risk Reputation Service level agreement |
| url | http://hdl.handle.net/20.500.11937/14521 |