APA (7th ed.) Citation

Taylor, R., Sohal, A., & ANZAM. (2012). An exploratory study into characteristics of services and their relationship to service productivity. ANZAM.

Chicago Style (17th ed.) Citation

Taylor, Ruth, A. Sohal, and ANZAM. An Exploratory Study into Characteristics of Services and Their Relationship to Service Productivity. ANZAM, 2012.

MLA (9th ed.) Citation

Taylor, Ruth, et al. An Exploratory Study into Characteristics of Services and Their Relationship to Service Productivity. ANZAM, 2012.