Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff
The importance of understanding how the practices of the work setting impact employee job satisfaction has stimulated a great deal of research, much of which has been researched within the secondary or manufacturing industries. This research project sought to investigate employee job satisfaction as...
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| Format: | Journal Article |
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School of Management, Curtin University of Technology, Perth, Western Australia and the Singapore Human Resources Institute
2004
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| Online Access: | http://rphrm.curtin.edu.au/2004/issue1/airline.html http://hdl.handle.net/20.500.11937/10950 |
| _version_ | 1848747674710310912 |
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| author | Taylor, Ruth |
| author_facet | Taylor, Ruth |
| author_sort | Taylor, Ruth |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The importance of understanding how the practices of the work setting impact employee job satisfaction has stimulated a great deal of research, much of which has been researched within the secondary or manufacturing industries. This research project sought to investigate employee job satisfaction as it relates to the tertiary or service industry sector. This paper reports the findings of a survey with 74 airline flight attendants who responded to a questionnaire that provided data for assessing relationships between work unit context variables and job satisfaction. Human resource management implications from the study results, particularly in terms of creating and maintaining a favourable work setting, are discussed. |
| first_indexed | 2025-11-14T06:52:54Z |
| format | Journal Article |
| id | curtin-20.500.11937-10950 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:52:54Z |
| publishDate | 2004 |
| publisher | School of Management, Curtin University of Technology, Perth, Western Australia and the Singapore Human Resources Institute |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-109502017-01-30T11:22:01Z Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff Taylor, Ruth The importance of understanding how the practices of the work setting impact employee job satisfaction has stimulated a great deal of research, much of which has been researched within the secondary or manufacturing industries. This research project sought to investigate employee job satisfaction as it relates to the tertiary or service industry sector. This paper reports the findings of a survey with 74 airline flight attendants who responded to a questionnaire that provided data for assessing relationships between work unit context variables and job satisfaction. Human resource management implications from the study results, particularly in terms of creating and maintaining a favourable work setting, are discussed. 2004 Journal Article http://hdl.handle.net/20.500.11937/10950 http://rphrm.curtin.edu.au/2004/issue1/airline.html http://rphrm.curtin.edu.au/ School of Management, Curtin University of Technology, Perth, Western Australia and the Singapore Human Resources Institute fulltext |
| spellingShingle | Taylor, Ruth Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title | Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title_full | Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title_fullStr | Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title_full_unstemmed | Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title_short | Evaluating an Instrument Designed to Assess Job Satisfaction of Airline Passenger Service Staff |
| title_sort | evaluating an instrument designed to assess job satisfaction of airline passenger service staff |
| url | http://rphrm.curtin.edu.au/2004/issue1/airline.html http://rphrm.curtin.edu.au/2004/issue1/airline.html http://hdl.handle.net/20.500.11937/10950 |