APA (7th ed.) Citation

Sharma, P., Tam, J., & Kim, N. (2009). Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework. Sage Publications.

Chicago Style (17th ed.) Citation

Sharma, Piyush, J.L Tam, and N. Kim. Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework. Sage Publications, 2009.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework. Sage Publications, 2009.

Warning: These citations may not always be 100% accurate.