Visitor satisfaction analysis as a tool for park managers: a review and case study

Visitor satisfaction analysis as a tool for park managers: a review and case study

Visitor satisfaction has been an important area for leisure research since the 1960s and more recently for park management. A number of approaches have been adapted from consumer research including importance-performance analyses, gap analyses, threshold performance targets and overall satisfaction....

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Bibliographic Details
Main Authors: Tonge, J., Moore, S., Taplin, Ross
Format: Journal Article
Published: Australian and New Zealand Association for Leisure Studies (ANZALS) 2011
Subjects:
park management
importance-performance analysis
national park
gap analysis
satisfaction
importance-satisfaction analysis
Online Access:http://hdl.handle.net/20.500.11937/10495

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