Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction
| Format: | Restricted Document |
|---|
| _version_ | 1860799491058171904 |
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| building | INTELEK Repository |
| collection | Online Access |
| collectionurl | https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 |
| date | 2017-06-30 22:21:12 |
| eventvenue | UNISZA Kampus Gong Badak |
| format | Restricted Document |
| id | 6208 |
| institution | UniSZA |
| originalfilename | 1013-01-FH03-FIK-18-12865.pdf |
| person | User user USER UsEr |
| recordtype | oai_dc |
| resourceurl | https://intelek.unisza.edu.my/intelek/pages/view.php?ref=6208 |
| spelling | 6208 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=6208 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Conference Conference Paper application/pdf 1 1.6 Adobe Acrobat Pro DC 20 Paper Capture Plug-in User user USER UsEr 2017-06-30 22:21:12 1013-01-FH03-FIK-18-12865.pdf UniSZA Private Access Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction Predicting customer churn has become the priority of every telecommunication service provider as the market is becoming more saturated and competitive. This paper presents a comparison of neural network learning algorithms for customer churn prediction. The data set used to train and test the neural network algorithms was provided by one of the leading telecommunication company in Malaysia. The Multilayer Perceptron (MLP) networks are trained using nine (9) types of learning algorithms, which are Levenberg Marquardt backpropagation (trainlm), BFGS Quasi-Newton backpropagation (trainbfg), Conjugate Gradient backpropagation with Fletcher-Reeves Updates (traincgf), Conjugate Gradient backpropagation with Polak-Ribiere Updates (traincgp), Conjugate Gradient backpropagation with Powell-Beale Restarts (traincgb), Scaled Conjugate Gradient backpropagation (trainscg), One Step Secant backpropagation (trainoss), Bayesian Regularization backpropagation (trainbr), and Resilient backpropagation (trainrp). The performance of the Neural Network is measured based on the prediction accuracy of the learning and testing phases. LM learning algorithm is found to be the optimum model of a neural network model consisting of fourteen input units, one hidden node and one output node. The best result of the experiment indicated that this model is able to produce the performance accuracy of 94.82%. International Conference on Informatics, Computing and Applied Mathematics UNISZA Kampus Gong Badak |
| spellingShingle | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| summary | Predicting customer churn has become the priority of every telecommunication service provider as the market is becoming more saturated and competitive. This paper presents a comparison of neural network learning algorithms for customer churn prediction. The data set used to train and test the neural network algorithms was provided by one of the leading telecommunication company in Malaysia. The Multilayer Perceptron (MLP) networks are trained using nine (9) types of learning algorithms, which are Levenberg Marquardt backpropagation (trainlm), BFGS Quasi-Newton backpropagation (trainbfg), Conjugate Gradient backpropagation with Fletcher-Reeves Updates (traincgf), Conjugate Gradient backpropagation with Polak-Ribiere Updates (traincgp), Conjugate Gradient backpropagation with Powell-Beale Restarts (traincgb), Scaled Conjugate Gradient backpropagation (trainscg), One Step Secant backpropagation (trainoss), Bayesian Regularization backpropagation (trainbr), and Resilient backpropagation (trainrp). The performance of the Neural Network is measured based on the prediction accuracy of the learning and testing phases. LM learning algorithm is found to be the optimum model of a neural network model consisting of fourteen input units, one hidden node and one output node. The best result of the experiment indicated that this model is able to produce the performance accuracy of 94.82%. |
| title | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| title_full | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| title_fullStr | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| title_full_unstemmed | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| title_short | Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction |
| title_sort | performance comparison of neural network training algorithms for modeling customer churn prediction |