| _version_ |
1860799438547582976
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| building |
INTELEK Repository
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| collection |
Online Access
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| collectionurl |
https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
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| date |
2017-02-02 18:30:19
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| eventvenue |
Universiti Utara Malaysia, Kedah
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| format |
Restricted Document
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| id |
6004
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| institution |
UniSZA
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| originalfilename |
0746-01-FH03-FESP-17-09166.pdf
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| person |
nazatulfaizah
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| recordtype |
oai_dc
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| resourceurl |
https://intelek.unisza.edu.my/intelek/pages/view.php?ref=6004
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| spelling |
6004 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=6004 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Conference Conference Paper application/pdf 11 1.6 Adobe Acrobat Pro DC 20 Paper Capture Plug-in nazatulfaizah 2017-02-02 18:30:19 0746-01-FH03-FESP-17-09166.pdf UniSZA Private Access Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia The quality of recycling services will reflect the effectiveness of recycling performance further improvements. Putrajaya residents were selected as a study site to evaluate the recycling services and assess the ability of the services provided. Data were collected using a stratified random sampling of the households using the questionnaires that have been prior tested for reliability. The critical incident technique (CIT) was used to identify and analyse the satisfaction and dissatisfaction of recycling services. Five successful service constructs identified were a good feeling, secured environment, facilities and efficiency, educational and peer pressure. The paper highlights the form of recovery strategies undertaken by the authorities as perceived by the households. The International Conference on Government and Public Affairs (ICOGPA 2016) Universiti Utara Malaysia, Kedah
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| spellingShingle |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
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| summary |
The quality of recycling services will reflect the effectiveness of recycling performance further improvements. Putrajaya residents were selected as a study site to evaluate the recycling services and assess the ability of the services provided. Data were collected using a stratified random sampling of the households using the questionnaires that have been prior tested for reliability. The critical incident technique (CIT) was used to identify and analyse the satisfaction and dissatisfaction of recycling services. Five successful service constructs identified were a good feeling, secured environment, facilities and efficiency, educational and peer pressure. The paper highlights the form of recovery strategies undertaken by the authorities as perceived by the households.
|
| title |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
|
| title_full |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
|
| title_fullStr |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
|
| title_full_unstemmed |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
|
| title_short |
Assessing service quality of e-waste recycling: A case study from Putrajaya, Malaysia
|
| title_sort |
assessing service quality of e-waste recycling: a case study from putrajaya, malaysia
|