Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists

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building INTELEK Repository
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collectionurl https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
date 2019-09-03 03:09:05
eventvenue Kola Kinabalu, MALAYSIA
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id 5711
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originalfilename 0194-01-FH03-FESP-19-27399.pdf
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spelling 5711 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=5711 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Conference Conference Paper application/pdf 4 1.6 Adobe Acrobat Pro DC 20 Paper Capture Plug-in Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML like Gecko) Chrome/76.0.3809.132 Safari/537.36 2019-09-03 03:09:05 0194-01-FH03-FESP-19-27399.pdf UniSZA Private Access Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists The objective of this study was to investigate the difference between destination image and loyalty among first-time and repeat-visit tourists. The study was undertaken to examine aspects of underlying factors of destination image that influenced tourists' willingness to recommend Malaysia to their friends and relatives as well as spread positive word of-mouth to others. In addition, it was to ascertain the relationship between destination image and loyalty among first-time and repeat-visit tourists. The data was collected at Kuala Lumpur International Airport at the departure hall using self-administered questionnaires. 248 usable questionnaires were returned and analysed. The findings of the study revealed that both groups of tourists perceived Malaysia as providing a nature-based destination. The study also empirically proved that both first-time and repeat-visit tourists were willing to disseminate positive word-of-mouth and recommend Malaysia to their friends and relatives as a vacation destination to visit. However, there was a significant difference in destination loyalty between first-visit and repeat-visit tourists. 4th International Conference on Tourism Research (ICTR) Kola Kinabalu, MALAYSIA
spellingShingle Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
summary The objective of this study was to investigate the difference between destination image and loyalty among first-time and repeat-visit tourists. The study was undertaken to examine aspects of underlying factors of destination image that influenced tourists' willingness to recommend Malaysia to their friends and relatives as well as spread positive word of-mouth to others. In addition, it was to ascertain the relationship between destination image and loyalty among first-time and repeat-visit tourists. The data was collected at Kuala Lumpur International Airport at the departure hall using self-administered questionnaires. 248 usable questionnaires were returned and analysed. The findings of the study revealed that both groups of tourists perceived Malaysia as providing a nature-based destination. The study also empirically proved that both first-time and repeat-visit tourists were willing to disseminate positive word-of-mouth and recommend Malaysia to their friends and relatives as a vacation destination to visit. However, there was a significant difference in destination loyalty between first-visit and repeat-visit tourists.
title Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
title_full Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
title_fullStr Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
title_full_unstemmed Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
title_short Comparing Destination Image and Loyalty between First-time and Repeat-visit Tourists
title_sort comparing destination image and loyalty between first-time and repeat-visit tourists