2020_Study on The Services Quality of School Aid by The State Government of Terengganu
| Format: | General Document |
|---|
| _version_ | 1860798183748141056 |
|---|---|
| building | INTELEK Repository |
| collection | Online Access |
| collectionurl | https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection3 |
| copyright | Copyright©PWB2025 |
| country | Malaysia |
| date | 2020-11-08 |
| format | General Document |
| id | 16327 |
| institution | UniSZA |
| originalfilename | STUDY ON THE SERVICES QUALITY OF SCHOOL AID BY THE STATE GOVERNMENT OF TERENGGANU (MASTER_2020).pdf |
| person | Azrul Faiz Bin Mohd Shairudin |
| recordtype | oai_dc |
| resourceurl | https://intelek.unisza.edu.my/intelek/pages/view.php?ref=16327 |
| sourcemedia | Server storage Scanned document |
| spelling | 16327 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=16327 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection3 General Document Malaysia Library Staff (Top Management) Library Staff (Management) Library Staff (Support) Terengganu Faculty of Business and Management English application/pdf 1.5 Server storage Scanned document Universiti Sultan Zainal Abidin UniSZA Private Access Universiti Sultan Zainal Abidin SAMBox 2.3.4; modified using iTextSharp™ 5.5.10 ©2000-2016 iText Group NV (AGPL-version) Copyright©PWB2025 110 2020-11-08 STUDY ON THE SERVICES QUALITY OF SCHOOL AID BY THE STATE GOVERNMENT OF TERENGGANU (MASTER_2020).pdf Azrul Faiz Bin Mohd Shairudin Services Quality Of School Aid State Government Of Terengganu School aid Education and state Education—Finance Government aid to education Student assistance programs 2020_Study on The Services Quality of School Aid by The State Government of Terengganu This study is about the education sector which is an important part of the development of each country and the allocation of the sector is always the focus of every country and a huge allocation every year to ensure that every community has access to education by providing comprehensive educational access. This research is focused on the education system in Terengganu State where the people are given attention and prioritize development projects. This can be demonstrated through one of the annual programs implemented by the state government, a school aid program involving lowincome recipients. The state government allocates a certain amount of money each year to this school aid program. During the implementation period, two methods of distribution, namely cash and school uniforms were implemented and resulted in various problems arising during the implementation period. It needs to be considered and strengthened for its implementation to take place in the future. The objectives of this study will focus on the relationship between quality of service and parent satisfaction as a school aid recipients. In addition, the study will also study the effect of demographics (age) on customer satisfaction. The research method used was quantitative by using a survey instrument of 221 school aid recipients in Setiu and Marang districts. Data were analyzed using IBM SPSS version 25.0 software, using various analysis methods. The results show that the dimensions of assurance, trustworthiness and responsiveness have a significant relationship with school aid satisfaction, while the dimensions of tangibility and empathy are insignificant. This clearly indicates that the Terengganu State Government should play a proactive role in improving service delivery by improving existing methods and identifying relevant issues to facilitate the effective delivery of services to the people. Dissertations, Academic Thesis |
| spellingShingle | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| state | Terengganu |
| subject | School aid Education and state Education—Finance Government aid to education Student assistance programs Dissertations, Academic |
| summary | This study is about the education sector which is an important part of the development of each country and the allocation of the sector is always the focus of every country and a huge allocation every year to ensure that every community has access to education by providing comprehensive educational access. This research is focused on the education system in Terengganu State where the people are given attention and prioritize development projects. This can be demonstrated through one of the annual programs implemented by the state government, a school aid program involving lowincome recipients. The state government allocates a certain amount of money each year to this school aid program. During the implementation period, two methods of distribution, namely cash and school uniforms were implemented and resulted in various problems arising during the implementation period. It needs to be considered and strengthened for its implementation to take place in the future. The objectives of this study will focus on the relationship between quality of service and parent satisfaction as a school aid recipients. In addition, the study will also study the effect of demographics (age) on customer satisfaction. The research method used was quantitative by using a survey instrument of 221 school aid recipients in Setiu and Marang districts. Data were analyzed using IBM SPSS version 25.0 software, using various analysis methods. The results show that the dimensions of assurance, trustworthiness and responsiveness have a significant relationship with school aid satisfaction, while the dimensions of tangibility and empathy are insignificant. This clearly indicates that the Terengganu State Government should play a proactive role in improving service delivery by improving existing methods and identifying relevant issues to facilitate the effective delivery of services to the people. |
| title | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| title_full | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| title_fullStr | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| title_full_unstemmed | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| title_short | 2020_Study on The Services Quality of School Aid by The State Government of Terengganu |
| title_sort | 2020_study on the services quality of school aid by the state government of terengganu |