Relationship between E-commerce Service Quality, Satisfaction, Trust and Customer Loyalty in the Hotel in the East Coast of Peninsular Malaysia

QR Code

Relationship between E-commerce Service Quality, Satisfaction, Trust and Customer Loyalty in the Hotel in the East Coast of Peninsular Malaysia

Bibliographic Details
Format:	Restricted Document

Similar Items

E-commerce service quality on customer satisfaction, belief and loyalty: A proposal

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Hotel Restaurants’ Service Quality, Customer Satisfaction and Loyalty: A Test of Mediation

Hotel service recovery and service quality: Influences of corporate image and generational diﬀerences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry
by: Cheng, Boon Liat *, et al.
Published: (2019)

The effects of Malaysian hotels services on customer loyalty.
by: Keshavarz, Yousef, et al.
Published: (2013)

The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin
by: Ahmad Mahauddin, Halimah
Published: (2010)

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)

Hotel Service Quality And Customer Loyalty In Jordanian Hotels: A Case Study Of Marriott Hotels Chain
by: al-Rousan, Ramzi Mahmoud Refai
Published: (2011)

Sustainability Of Small And Medium Budget Hotel Operators In The East Coast Of Peninsular Malaysia
by: Sukarno, Siti Zaleha Mohd
Published: (2010)

What determines customers’ loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by: Ting, H., et al.
Published: (2020)

What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust
by: Hiram, Ting, et al.
Published: (2020)

The Influence of Green Image and Customer Satisfaction towards Customer Loyalty in the Hotel Industry

Relationship between the star and the hotel service guarantees of customer satisfaction
by: Mohd Shahril, Aslinda, et al.
Published: (2015)

The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry
by: Cheng, Boon Liat, et al.
Published: (2014)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms
by: Ding, Duo
Published: (2024)

Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty
by: Kasiri, Leila Agha, et al.
Published: (2017)

Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust
by: Haron, Razali, et al.
Published: (2020)

Perceptions of Service Quality, Corporate Image, and Customer Loyalty in the Hotel Industry of Malaysia
by: Cham, Tat Huei
Published: (2010)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
by: Mohd Isa, Salmi
Published: (2005)

Factor affecting customer satisfaction in e-commerce
by: Pua, Casandra Kei Ying
Published: (2023)

Green image implication towards customer satisfaction and customer loyalty in the Malaysian hotel industry

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
by: Yusnita, Yusof, et al.
Published: (2017)

The mediating effect of brand trust on the relationship between corporate social responsibility and hotel customer satisfaction
by: Niu, Li, et al.
Published: (2024)

Understanding Customer Satisfaction and Brand Equity in the E-Commerce Setting : An integration of Etail Quality Dimensions, Trust and Perceived Value
by: Yu, Ying Chen
Published: (2013)

Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry
by: Zahir Osman,, et al.
Published: (2016)

The relationship between service quality, price value, and website design toward E-commerce customer satisfaction among Generation-Z
by: Cheong, Sai Hoe, et al.
Published: (2024)

The Effect of Satisfaction, Customer Loyalty and its Dimension (Cognitive Loyalty, Affective Loyalty and Behavioural Loyalty), Waiting Time, Self-Service Technology Experience, Customer Involvement Level and Trust on Repurchase Intention in Online Food Delivery Service
by: Gunadi, Renji
Published: (2020)

The service quality evaluation on tourist loyalty in Malaysian hotels by the mediating role of tourist satisfaction
by: Keshavarz, Yousef, et al.
Published: (2015)

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
by: Hashim, Haslinda, et al.
Published: (2023)

Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)

Parents` perceived service quality, satisfaction and trust of a childcare center : implication on loyalty
by: Omar, Nor Asiah, et al.
Published: (2009)

Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.
by: Mohammed Aljunaid, Najib
Published: (2006)

Cannot write session to /tmp/vufind_sessions/sess_2pipsk6pu0jrhpqq7funpo3nj0