| _version_ |
1860797564750659584
|
| building |
INTELEK Repository
|
| collection |
Online Access
|
| collectionurl |
https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
|
| date |
2016-10-09 08:49:41
|
| format |
Restricted Document
|
| id |
13263
|
| institution |
UniSZA
|
| internalnotes |
Aiken, L. H., Clarke, S. P., & Sloane, D. M. (2002). Hospital staffing, organization, and quality of care: Cross-national findings. Nursing Outlook, 50(5), 187-194. doi:10.1067/mno.2002.126696 Aiken, L. H., Sloane, D. M., Bruyneel, L., Van den Heede, K., & Sermeus, W. (2013). Nurses' reports of working conditions and hospital quality of care in 12 countries in europe. International Journal of Nursing Studies, 50(2), 143-153. doi:10.1016/j.ijnurstu.2012.11.009 Barnett, T., Namasivayam, P., & Narudin, D. A. A. (2010). A critical review of the nursing shortage in malaysia. International Nursing Review, 57(1), 32-39. doi:10.1111/j.1466-7657.2009.00784.x Beh, L., & Rose, R. C. (2007). Linking QWL and job performance: Implications for organizations. Performance Improvement, 46(6), 30-35. Retrieved from www.scopus.com Beham, B., Drobnič, S., & Verwiebe, R. (2006). Literature Review: Theoretical Concepts and Methodological Approaches of Quality of Life and Work, Retrieved from www.scopus.com Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69-82. Retrieved from www.scopus.com Bloom, P. N., & Reve, T. (1990). Transmitting signals to consumers for competitive advantage. Business Horizons, 33(4), 58-66. doi:10.1016/0007-6813(90)90059-K Brooks, B. A., Storfjell, J., Omoike, O., Ohlson, S., Stemler, I., Shaver, J., & Brown, A. (2007). Assessing the quality of nursing work life. Nursing Administration Quarterly, 31(2), 152-157. doi:10.1097/01.NAQ.0000264864.94958.8e Buerhaus, P. I., Donelan, K., Ulrich, B. T., Norman, L., DesRoches, C., & Dittus, R. (2007). Impact of the nurse shortage on hospital patient care: Comparative perspectives. Health Affairs, 26(3), 853-862. doi:10.1377/hlthaff.26.3.853 Byrne, B. M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Retrieved from www.scopus.com Chen, H. -., Chu, C. -., Wang, Y. -., & Lin, L. -. (2008). Turnover factors revisited: A longitudinal study of taiwan-based staff nurses. International Journal of Nursing Studies, 45(2), 277-285. doi:10.1016/j.ijnurstu.2006.08.010 Costello, A. B., & Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research and Evaluation, 10(7) Retrieved from www.scopus.com Donabedian, A. (2005). Evaluating the quality of medical care. Milbank Quarterly, 83(4), 691-729. doi:10.1111/j.1468-0009.2005.00397.x Duggirala, M., Rajendran, C., & Anantharaman, R. N. (2008). Patient-perceived dimensions of total quality service in healthcare. Benchmarking, 15(5), 560-583. doi:10.1108/14635770810903150 Efraty, D., & Sirgy, M. J. (1990). The effects of quality of working life (QWL) on employee behavioral responses. Social Indicators Research, 22(1), 31-47. doi:10.1007/BF00286389 Gordon, S. (2005). Nursing Against the Odds, Retrieved from www.scopus.com Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis:A global perspective. Multivariate Data Analysis: A Global Perspective, Retrieved from www.scopus.com Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4), 52-70. doi:10.2307/1251901 Hoe, S. L. (2008). Issues and procedures in adopting structural equation modeling technique. Journal of Applied Quantitative Methods, 3(1), 76-83. Retrieved from www.scopus.com Hsu, M. -., & Kernohan, G. (2006). Dimensions of hospital nurses' quality of working life. Journal of Advanced Nursing, 54(1), 120-131. doi:10.1111/j.1365-2648.2006.03788.x Jofreh, M., Dashgarzadeh, K., & Khoshbeen, F. (2012). The relationship between quality of work life with staff performance of iranian gas engineering and development company. Research Journal of Applied Sciences, Engineering and Technology, 4(15), 2507-2514. Retrieved from www.scopus.com Kanai-Pak, M., Aiken, L. H., Sloane, D. M., & Poghosyan, L. (2008). Poor work environments and nurse inexperience are associated with burnout, job dissatisfaction and quality deficits in japanese hospitals. Journal of Clinical Nursing, 17(24), 3324-3329. doi:10.1111/j.1365-2702.2008.02639.x Kingma, M. (2006). Nurses on the Move: Migration and the Global Health Care Economy, Retrieved from www.scopus.com Kttox, S. (1997). An interactive quality of work life model applied to organizational transition. Journal of Nursing Administration, 27(1), 39-47. doi:10.1097/00005110-199701000-00009 Laschinger, H. K. S., Purdy, N., Cho, J., & Almost, J. (2006). Antecedents and consequences of nurse managers' perceptions of organizational support. Nursing Economics, 24(1), 20-29. Retrieved from www.scopus.com Lau, R. S. M. (2000). Quality of work life and performance: An ad hoc investigation of two key elements in the service profit chain model. International Journal of Service Industry Management, 11(5), 422-437. doi:10.1108/09564230010360164 Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life and business performance. Human Resource Development Quarterly, 9(3), 211-226. doi:10.1002/hrdq.3920090302 Lavoie-Tremblay, M., Wright, D., Desforges, N., Gélinas, C., Marchionni, C., & Drevniok, U. (2008). Creating a healthy workplace for new-generation nurses. Journal of Nursing Scholarship, 40(3), 290-297. doi:10.1111/j.1547-5069.2008.00240.x Lee, M. A., & Yom, Y. -. (2007). A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey. International Journal of Nursing Studies, 44(4), 545-555. doi:10.1016/j.ijnurstu.2006.03.006 Manaf, N. H. A. (2005). Quality management in malaysian public health care. International Journal of Health Care Quality Assurance, 18(3), 204-216. doi:10.1108/09526860510594767 Natarajan, R. N. (2006). Transferring best practices to healthcare: Opportunities and challenges. TQM Magazine, 18(6), 572-582. doi:10.1108/09544780610707084 Nayeri, N. D., Salehi, T., & Noghabi, A. A. A. (2011). Quality of work life (QWL) and productivity among iranian nurses. Contemporary Nurse, 39(1), 106-118. doi:10.5172/conu.2011.39.1.106 O'Neill, M. (2005). Employee care, a vital antecedent to customer care in the health care industry: An exploratory investigation of the employee satisfaction construct at north east alabama regional medical center. International Journal of Health Care Quality Assurance, 18(2), 131-151. doi:10.1108/09526860510588160 Pillay, D., Johari Dato Mohd Ghazali, R., Hazilah Abd Manaf, N., Hassan Asaari Abdullah, A., Abu Bakar, A., Salikin, F., . . . Ismefariana Wan Ismail, W. (2011). Hospital waiting time: The forgotten premise of healthcare service delivery? International Journal of Health Care Quality Assurance, 24(7), 506-522. doi:10.1108/09526861111160553 Rafferty, A. M., Clarke, S. P., Coles, J., Ball, J., James, P., McKee, M., & Aiken, L. H. (2007). Outcomes of variation in hospital nurse staffing in english hospitals: Cross-sectional analysis of survey data and discharge records. International Journal of Nursing Studies, 44(2), 175-182. doi:10.1016/j.ijnurstu.2006.08.003 Ramsaran-Fowdar, R. R. (2008). The relative importance of service dimensions in a healthcare setting. International Journal of Health Care Quality Assurance, 21(1), 104-124. doi:10.1108/09526860810841192 Rastegari, M., Khani, A., Ghalriz, P., & Eslamian, J. (2010). Evaluation of quality of working life and its association with job performance of the nurses. Iran J Nurs Midwifery Res, 15(4), 224-228. Retrieved from www.scopus.com Rochefort, C. M., & Clarke, S. P. (2010). Nurses' work environments, care rationing, job outcomes, and quality of care on neonatal units. Journal of Advanced Nursing, 66(10), 2213-2224. doi:10.1111/j.1365-2648.2010.05376.x Schneider, B., & Bowen, D. E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21(4), 39-52. doi:10.1016/0090-2616(93)90032-V Schofield, D. J., & Earnest, A. (2006). Demographic change and the future demand for public hospital care in australia, 2005 to 2050. Australian Health Review : A Publication of the Australian Hospital Association, 30(4), 507-515. doi:10.1071/AH060507 Sekaran, U. (1992). Research Methods for Business, Retrieved from www.scopus.com Shaffril, M., Azril, H., Uli, J., Asiah, M., Ali, N. A., Abu Samah, B., & Thomas, K. (2010). Can quality of work life affect work performance among government agriculture extension officers? A case from malaysia. J.Soc.Sci., 6(1), 64-73. Retrieved from www.scopus.com Sheward, L., Hunt, J., Hagen, S., Macleod, M., & Ball, J. (2005). The relationship between UK hospital nurse staffing and emotional exhaustion and job dissatisfaction. Journal of Nursing Management, 13(1), 51-60. doi:10.1111/j.1365-2834.2004.00460.x Sirgy, M. J. (2006). Developing a conceptual framework of employee well-being (EWB) by applying goal concepts and findings from personality-social psychology. Applied Research in Quality of Life, 1(1), 7-38. doi:10.1007/s11482-006-9000-4 Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. -. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55(3), 241-302. doi:10.1023/A:1010986923468 Snipes, R. L., Oswald, S. L., LaTour, M., & Armenakis, A. A. (2005). The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis. Journal of Business Research, 58(10), 1330-1339. doi:10.1016/j.jbusres.2004.03.007 Taner, T., & Antony, J. (2006). Comparing public and private hospital care service quality in turkey. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services, 19(2-3), i-x. doi:10.1108/13660750610664991 Tausig, M., & Fenwick, R. (2001). Unbinding time: Alternate work schedules and work-life balance. Journal of Family and Economic Issues, 22(2), 101-119. doi:10.1023/A:1016626028720 Testa, M. R., Skaruppa, C., & Pietrzak, D. (1998). Linking job satisfaction and customer satisfaction in the cruise industry: Implications for hospitality and travel organizations. Journal of Hospitality & Tourism Research, 22(1), 4-14. doi:10.1177/109634809802200102 Vagharseyyedin, S. A., Vanaki, Z., & Mohammadi, E. (2011). Quality of work life: Experiences of iranian nurses. Nursing and Health Sciences, 13(1), 65-75. doi:10.1111/j.1442-2018.2011.00581.x Van Laar, D., Edwards, J. A., & Easton, S. (2007). The work-related quality of life scale for healthcare workers. Journal of Advanced Nursing, 60(3), 325-333. doi:10.1111/j.1365-2648.2007.04409.x Yusoff, R. (2002). Affordable Health Care: A Concern, Retrieved from www.scopus.com
|
| originalfilename |
7574-01-FH02-FESP-16-06693.jpg
|
| person |
norman
|
| recordtype |
oai_dc
|
| resourceurl |
https://intelek.unisza.edu.my/intelek/pages/view.php?ref=13263
|
| spelling |
13263 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=13263 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Article Journal image/jpeg inches 96 96 norman 64 64 766 1425 2016-10-09 08:49:41 1425x766 7574-01-FH02-FESP-16-06693.jpg UniSZA Private Access Quality of work life and quality of nursing care Social Sciences (Pakistan) The aim of this study is to examine the influence of quality of work life of nurses on their perceived service quality in Malaysian public hospitals. A total of 292 nurses working in the obstetrics and gynecology and pediatric departments in four public hospitals participated in this study. The confirmatory factor analysis was used to test for factorial validity of the constructs and the structural equation modeling was used to test the goodness of fit of the hypothesized model. The findings of the study supported the hypothesized idea that there is a significant relationship between quality of work life and nursing service quality. The results suggest that quality of work life is able to affect employee performance in terms of delivering quality service. The significant positive relationship between quality of work life and service quality suggests that employees with high quality of work life are able to deliver high quality of service. Therefore, this study concludes that the management of public healthcare organizations need to concentrate on employee quality of work life as that can enhance and facilitate the delivery of quality service to patients. 11 12 Medwell Journals Medwell Journals 3024-3031 Aiken, L. H., Clarke, S. P., & Sloane, D. M. (2002). Hospital staffing, organization, and quality of care: Cross-national findings. Nursing Outlook, 50(5), 187-194. doi:10.1067/mno.2002.126696 Aiken, L. H., Sloane, D. M., Bruyneel, L., Van den Heede, K., & Sermeus, W. (2013). Nurses' reports of working conditions and hospital quality of care in 12 countries in europe. International Journal of Nursing Studies, 50(2), 143-153. doi:10.1016/j.ijnurstu.2012.11.009 Barnett, T., Namasivayam, P., & Narudin, D. A. A. (2010). A critical review of the nursing shortage in malaysia. International Nursing Review, 57(1), 32-39. doi:10.1111/j.1466-7657.2009.00784.x Beh, L., & Rose, R. C. (2007). Linking QWL and job performance: Implications for organizations. Performance Improvement, 46(6), 30-35. Retrieved from www.scopus.com Beham, B., Drobnič, S., & Verwiebe, R. (2006). Literature Review: Theoretical Concepts and Methodological Approaches of Quality of Life and Work, Retrieved from www.scopus.com Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69-82. Retrieved from www.scopus.com Bloom, P. N., & Reve, T. (1990). Transmitting signals to consumers for competitive advantage. Business Horizons, 33(4), 58-66. doi:10.1016/0007-6813(90)90059-K Brooks, B. A., Storfjell, J., Omoike, O., Ohlson, S., Stemler, I., Shaver, J., & Brown, A. (2007). Assessing the quality of nursing work life. Nursing Administration Quarterly, 31(2), 152-157. doi:10.1097/01.NAQ.0000264864.94958.8e Buerhaus, P. I., Donelan, K., Ulrich, B. T., Norman, L., DesRoches, C., & Dittus, R. (2007). Impact of the nurse shortage on hospital patient care: Comparative perspectives. Health Affairs, 26(3), 853-862. doi:10.1377/hlthaff.26.3.853 Byrne, B. M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Retrieved from www.scopus.com Chen, H. -., Chu, C. -., Wang, Y. -., & Lin, L. -. (2008). Turnover factors revisited: A longitudinal study of taiwan-based staff nurses. International Journal of Nursing Studies, 45(2), 277-285. doi:10.1016/j.ijnurstu.2006.08.010 Costello, A. B., & Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research and Evaluation, 10(7) Retrieved from www.scopus.com Donabedian, A. (2005). Evaluating the quality of medical care. Milbank Quarterly, 83(4), 691-729. doi:10.1111/j.1468-0009.2005.00397.x Duggirala, M., Rajendran, C., & Anantharaman, R. N. (2008). Patient-perceived dimensions of total quality service in healthcare. Benchmarking, 15(5), 560-583. doi:10.1108/14635770810903150 Efraty, D., & Sirgy, M. J. (1990). The effects of quality of working life (QWL) on employee behavioral responses. Social Indicators Research, 22(1), 31-47. doi:10.1007/BF00286389 Gordon, S. (2005). Nursing Against the Odds, Retrieved from www.scopus.com Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis:A global perspective. Multivariate Data Analysis: A Global Perspective, Retrieved from www.scopus.com Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4), 52-70. doi:10.2307/1251901 Hoe, S. L. (2008). Issues and procedures in adopting structural equation modeling technique. Journal of Applied Quantitative Methods, 3(1), 76-83. Retrieved from www.scopus.com Hsu, M. -., & Kernohan, G. (2006). Dimensions of hospital nurses' quality of working life. Journal of Advanced Nursing, 54(1), 120-131. doi:10.1111/j.1365-2648.2006.03788.x Jofreh, M., Dashgarzadeh, K., & Khoshbeen, F. (2012). The relationship between quality of work life with staff performance of iranian gas engineering and development company. Research Journal of Applied Sciences, Engineering and Technology, 4(15), 2507-2514. Retrieved from www.scopus.com Kanai-Pak, M., Aiken, L. H., Sloane, D. M., & Poghosyan, L. (2008). Poor work environments and nurse inexperience are associated with burnout, job dissatisfaction and quality deficits in japanese hospitals. Journal of Clinical Nursing, 17(24), 3324-3329. doi:10.1111/j.1365-2702.2008.02639.x Kingma, M. (2006). Nurses on the Move: Migration and the Global Health Care Economy, Retrieved from www.scopus.com Kttox, S. (1997). An interactive quality of work life model applied to organizational transition. Journal of Nursing Administration, 27(1), 39-47. doi:10.1097/00005110-199701000-00009 Laschinger, H. K. S., Purdy, N., Cho, J., & Almost, J. (2006). Antecedents and consequences of nurse managers' perceptions of organizational support. Nursing Economics, 24(1), 20-29. Retrieved from www.scopus.com Lau, R. S. M. (2000). Quality of work life and performance: An ad hoc investigation of two key elements in the service profit chain model. International Journal of Service Industry Management, 11(5), 422-437. doi:10.1108/09564230010360164 Lau, R. S. M., & May, B. E. (1998). A win-win paradigm for quality of work life and business performance. Human Resource Development Quarterly, 9(3), 211-226. doi:10.1002/hrdq.3920090302 Lavoie-Tremblay, M., Wright, D., Desforges, N., Gélinas, C., Marchionni, C., & Drevniok, U. (2008). Creating a healthy workplace for new-generation nurses. Journal of Nursing Scholarship, 40(3), 290-297. doi:10.1111/j.1547-5069.2008.00240.x Lee, M. A., & Yom, Y. -. (2007). A comparative study of patients' and nurses' perceptions of the quality of nursing services, satisfaction and intent to revisit the hospital: A questionnaire survey. International Journal of Nursing Studies, 44(4), 545-555. doi:10.1016/j.ijnurstu.2006.03.006 Manaf, N. H. A. (2005). Quality management in malaysian public health care. International Journal of Health Care Quality Assurance, 18(3), 204-216. doi:10.1108/09526860510594767 Natarajan, R. N. (2006). Transferring best practices to healthcare: Opportunities and challenges. TQM Magazine, 18(6), 572-582. doi:10.1108/09544780610707084 Nayeri, N. D., Salehi, T., & Noghabi, A. A. A. (2011). Quality of work life (QWL) and productivity among iranian nurses. Contemporary Nurse, 39(1), 106-118. doi:10.5172/conu.2011.39.1.106 O'Neill, M. (2005). Employee care, a vital antecedent to customer care in the health care industry: An exploratory investigation of the employee satisfaction construct at north east alabama regional medical center. International Journal of Health Care Quality Assurance, 18(2), 131-151. doi:10.1108/09526860510588160 Pillay, D., Johari Dato Mohd Ghazali, R., Hazilah Abd Manaf, N., Hassan Asaari Abdullah, A., Abu Bakar, A., Salikin, F., . . . Ismefariana Wan Ismail, W. (2011). Hospital waiting time: The forgotten premise of healthcare service delivery? International Journal of Health Care Quality Assurance, 24(7), 506-522. doi:10.1108/09526861111160553 Rafferty, A. M., Clarke, S. P., Coles, J., Ball, J., James, P., McKee, M., & Aiken, L. H. (2007). Outcomes of variation in hospital nurse staffing in english hospitals: Cross-sectional analysis of survey data and discharge records. International Journal of Nursing Studies, 44(2), 175-182. doi:10.1016/j.ijnurstu.2006.08.003 Ramsaran-Fowdar, R. R. (2008). The relative importance of service dimensions in a healthcare setting. International Journal of Health Care Quality Assurance, 21(1), 104-124. doi:10.1108/09526860810841192 Rastegari, M., Khani, A., Ghalriz, P., & Eslamian, J. (2010). Evaluation of quality of working life and its association with job performance of the nurses. Iran J Nurs Midwifery Res, 15(4), 224-228. Retrieved from www.scopus.com Rochefort, C. M., & Clarke, S. P. (2010). Nurses' work environments, care rationing, job outcomes, and quality of care on neonatal units. Journal of Advanced Nursing, 66(10), 2213-2224. doi:10.1111/j.1365-2648.2010.05376.x Schneider, B., & Bowen, D. E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21(4), 39-52. doi:10.1016/0090-2616(93)90032-V Schofield, D. J., & Earnest, A. (2006). Demographic change and the future demand for public hospital care in australia, 2005 to 2050. Australian Health Review : A Publication of the Australian Hospital Association, 30(4), 507-515. doi:10.1071/AH060507 Sekaran, U. (1992). Research Methods for Business, Retrieved from www.scopus.com Shaffril, M., Azril, H., Uli, J., Asiah, M., Ali, N. A., Abu Samah, B., & Thomas, K. (2010). Can quality of work life affect work performance among government agriculture extension officers? A case from malaysia. J.Soc.Sci., 6(1), 64-73. Retrieved from www.scopus.com Sheward, L., Hunt, J., Hagen, S., Macleod, M., & Ball, J. (2005). The relationship between UK hospital nurse staffing and emotional exhaustion and job dissatisfaction. Journal of Nursing Management, 13(1), 51-60. doi:10.1111/j.1365-2834.2004.00460.x Sirgy, M. J. (2006). Developing a conceptual framework of employee well-being (EWB) by applying goal concepts and findings from personality-social psychology. Applied Research in Quality of Life, 1(1), 7-38. doi:10.1007/s11482-006-9000-4 Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. -. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55(3), 241-302. doi:10.1023/A:1010986923468 Snipes, R. L., Oswald, S. L., LaTour, M., & Armenakis, A. A. (2005). The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis. Journal of Business Research, 58(10), 1330-1339. doi:10.1016/j.jbusres.2004.03.007 Taner, T., & Antony, J. (2006). Comparing public and private hospital care service quality in turkey. International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services, 19(2-3), i-x. doi:10.1108/13660750610664991 Tausig, M., & Fenwick, R. (2001). Unbinding time: Alternate work schedules and work-life balance. Journal of Family and Economic Issues, 22(2), 101-119. doi:10.1023/A:1016626028720 Testa, M. R., Skaruppa, C., & Pietrzak, D. (1998). Linking job satisfaction and customer satisfaction in the cruise industry: Implications for hospitality and travel organizations. Journal of Hospitality & Tourism Research, 22(1), 4-14. doi:10.1177/109634809802200102 Vagharseyyedin, S. A., Vanaki, Z., & Mohammadi, E. (2011). Quality of work life: Experiences of iranian nurses. Nursing and Health Sciences, 13(1), 65-75. doi:10.1111/j.1442-2018.2011.00581.x Van Laar, D., Edwards, J. A., & Easton, S. (2007). The work-related quality of life scale for healthcare workers. Journal of Advanced Nursing, 60(3), 325-333. doi:10.1111/j.1365-2648.2007.04409.x Yusoff, R. (2002). Affordable Health Care: A Concern, Retrieved from www.scopus.com
|
| spellingShingle |
Quality of work life and quality of nursing care
|
| summary |
The aim of this study is to examine the influence of quality of work life of nurses on their perceived service quality in Malaysian public hospitals. A total of 292 nurses working in the obstetrics and gynecology and pediatric departments in four public hospitals participated in this study. The confirmatory factor analysis was used to test for factorial validity of the constructs and the structural equation modeling was used to test the goodness of fit of the hypothesized model. The findings of the study supported the hypothesized idea that there is a significant relationship between quality of work life and nursing service quality. The results suggest that quality of work life is able to affect employee performance in terms of delivering quality service. The significant positive relationship between quality of work life and service quality suggests that employees with high quality of work life are able to deliver high quality of service. Therefore, this study concludes that the management of public healthcare organizations need to concentrate on employee quality of work life as that can enhance and facilitate the delivery of quality service to patients.
|
| title |
Quality of work life and quality of nursing care
|
| title_full |
Quality of work life and quality of nursing care
|
| title_fullStr |
Quality of work life and quality of nursing care
|
| title_full_unstemmed |
Quality of work life and quality of nursing care
|
| title_short |
Quality of work life and quality of nursing care
|
| title_sort |
quality of work life and quality of nursing care
|