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1860797498362167296
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| building |
INTELEK Repository
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| collection |
Online Access
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| collectionurl |
https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
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| date |
2016-05-25 12:02:37
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| format |
Restricted Document
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| id |
12983
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| institution |
UniSZA
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| internalnotes |
Abdullah, A., 1994. Leading and motivating the Malaysian workforce. Malaysian Manage. Rev., 29: 24-41. Abdullah, H.S. and M. Kalianan, 2009. From customer satisfaction to citizen satisfaction: Rethinking local government service delivery in Malaysia. Asian Soc. Sci., 4: 87-92. Ayatse, F.A. and D.N. Ikyanyon, 2012. Organizational communication, job stress and citizenship behaviour of IT employees in Nigerian universities. J. Bus. Administration Res., 1: 99-105. Bakar, H.A. and C.S. Mustaffa, 2013. Organizational communication in Malaysia organizations: Incorporating cultural values in communication scale. Corporate Commun. Intl. J., 18: 87-109. Barnett, M.R., 2011. The relationship between leader-member exchange and organizational citizenship behavior in the Jamaican workplace. Ph.D Thesis, Capella University, USA. Bateman, T.S. and D.W. Organ, 1983. Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Acad. Manage. J., 26: 587-595. Berger, B.K., 2008. Employee/organizational communication. Inst. Public Relat., 15: 1-15. Blau, P.M., 1964. Exchange and Power in Social Life. 1st Edn., John Wiley and Sons, New York, USA., ISBN-13: 9780887386282, Pages: 352. Chin, W.W., 2010. How to Write Up and Report PLS Analyses. In: Handbook of Partial Least Squares: Concepts, Methods and Application, Vinzi, V.E., W.W. Chin, J. Henseler and H. Wang (Eds.). Springer, New York, USA., ISBN-13: 9783540328254, pp: 655-690. Crewson, P.E., 1997. Public-service motivation: Building empirical evidence of incidence and effect. J. Public Administration Res. Theory, 7: 499-518. Dalal, R.S., 2005. A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. J. Applied Psychol., 90: 1241-1255. Faizuniah, P., K.Y. Khulida, J. Johanim, M.I. Mohd Faizal and D. Zulkiflee, 2011. The relationship between organizational climate and job satisfaction: The case of a government agency in Malaysia. Intl. J. Humanities Soc. Sci., 1: 152-160. Foote, D.A. and T.L. Ping Tang, 2008. Job satisfaction and Organizational Citizenship Behavior (OCB) does team commitment make a difference in self-directed teams?. Manage. Decis., 46: 933-947. Graen, G.B. and M. Uhl-Bien, 1995. Relationship-based approach to leadership: Development of Leader-Member Exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadersh. Q., 6: 219-247. Hackett, R.D., J. Farh, L.J. Song and L.M. Lapierre, 2003. LMX and Organizational Citizenship Behavior: Examining the Links within and Across Western and Chinese samples. In: Dealing with Diversity, Graen, G.B. (Ed.). Information Age, Greenwich, UK., pp: 219-264. Hair, J.F., G.T.M. Hult, C.M. Ringle and M. Sarstedt, 2014. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage Publication, Thousand Oaks, CA., USA., ISBN-13:9781452217444, Pages: 328. Hair, J.F., W.C. Black, B.J. Babin and R.E. Anderson, 2010. Multivariate Data Analysis: A Global Perspective. 7th Edn., Pearson Education Inc., Upper Saddle River, NJ., USA., ISBN-13: 9780135153093, Pages: 800. Harrison, D.A., D.A. Newman and P.L. Roth, 2006. How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Acad. Manage. J., 49: 305-325. Henseler, J., C.M. Ringle and R.R. Sinkovics, 2009. The use of partial least squares path modeling in international marketing. Adv. Int. Market., 20: 277-319. Hofstede, G., 2003. Culture's Consequences, Comparing Values, Behaviors, Institutions and Organizations Across Nations. 2nd Edn., Sage Publications, Newbury Park, CA., Pages: 596. Hui, C., K.S. Law and Z.X. Chen, 1999. A structural equation model of the effects of negative affectivity, leader-member exchange and perceived job mobility on in-role and extra-role performance: A Chinese case. Org. Behav. Hum. Dec. Process., 77: 3-21. Ilies, R., J.D. Nahrgang and F.P. Morgeson, 2007. Leader-member exchange and citizenship behaviors: A meta-analysis. J. Applied Psy., 92: 269-277. Kandlousi, N.S.A.E., A.J. Ali and A. Abdollahi, 2010. Organizational citizenship behavior in concern of communication satisfaction: The role of the formal and informal communication. Intl. J. Bus. Manage., 5: 51-61. Liden, R.C. and J.M. Maslyn, 1998. Multidimensionality of leader-member exchange: An empirical assessment through scale development. J. Manage., 24: 43-72. Manzoni, J.F. and J.L. Barsoux, 2002. The Set-up-to-Fail Syndrome: How Good Managers Cause Great People to Fail. Harvard Business School Press, Boston, Massachusetts, Pages: 283. Murphy, S.M., S.J. Wayne, R.C. Liden and B. Erdogan, 2003. Understanding social loafing: The role of justice perceptions and exchange relationships. Human Relat., 56: 61-84. Noormala A.I. and S.A. Syed, 2009. Leader member exchange and organizational citizenship behavior: The mediating impact of self-esteem. Intl. J. Bus. Manage., 4: 52-61. Organ, D.W., 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexington, MA., ISBN-13: 9780669117882, Pages: 132. Organ, D.W., P.M. Podsakoff and S.B. MacKenzie, 2005. Organizational Citizenship Behavior, Its Nature, Antecedents and Consequences. Sage Publications, Thousands Oaks. CA.. Podsakoff, N.P., S.W. Whiting, P.M. Podsakoff and B.D. Blume, 2009. Individual and organizational level consequences of organizational citizenship behaviors: A meta-analysis. J. Applied Psychol., 94: 122-141. Podsakoff, P.M., S.B. MacKenzie, J.B. Paine and D.G. Bachrach, 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. J. Manage., 26: 513-563. Podsakoff, P.M., S.B. MacKenzie, R.H. Moorman and R. Fetter, 1990. Transformational leader behaviors and their effects on followers' trust in leader, satisfaction and organizational citizenship behaviors. Leadersh. Quart., 1: 107-142. Turner, J.W., J.A. Grube, C.H. Tinsley, C. Lee and C. O'Pell, 2006. Exploring the dominant media how does media use reflect organizational norms and affect performance?. J. Bus. Commun., 43: 220-250. Weiss, D.J., R.V. Dawis, G.W. England and L.H. Lofquist, 1967. Manual for the Minnesota Satisfaction Questionnaire. University of Minnesota Industrial Relations Center, Minneapolis, MN., USA. Williams, L.J. and S.E. Anderson, 1991. Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. J. Manage., 17: 601-617.
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norman
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oai_dc
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https://intelek.unisza.edu.my/intelek/pages/view.php?ref=12983
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12983 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=12983 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Article Journal image/jpeg inches 96 96 norman 1418 765 34 34 2016-05-25 12:02:37 1418x765 7290-01-FH02-FEMS-16-05901.jpg UniSZA Private Access Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia International Business Management The local government, the third-tier in Malaysian government structure, has been identified as one of the important government agencies mandated to drive the economic growth and development of a particular district and its residents. Since local governments, in general are faced with financial and administrative constraint that could jeopardize the operational efficiencies, Organizational Citizenship Behavior (OCB) is the identified vehicle to promote overall organizational effectiveness at a relatively low cost. A preliminary study on a local government agency was conducted using structural equations modeling Partial Least Squares (PLS) approach.Statistical analysis on measurement model in assessing reliability and validity and structural model in testing the hypothesized relationship provided indicative support of a good model in predicting Organizational Citizenship Behavior (OCB). 10 9 Medwell Journals Medwell Journals 1592-1598 Abdullah, A., 1994. Leading and motivating the Malaysian workforce. Malaysian Manage. Rev., 29: 24-41. Abdullah, H.S. and M. Kalianan, 2009. From customer satisfaction to citizen satisfaction: Rethinking local government service delivery in Malaysia. Asian Soc. Sci., 4: 87-92. Ayatse, F.A. and D.N. Ikyanyon, 2012. Organizational communication, job stress and citizenship behaviour of IT employees in Nigerian universities. J. Bus. Administration Res., 1: 99-105. Bakar, H.A. and C.S. Mustaffa, 2013. Organizational communication in Malaysia organizations: Incorporating cultural values in communication scale. Corporate Commun. Intl. J., 18: 87-109. Barnett, M.R., 2011. The relationship between leader-member exchange and organizational citizenship behavior in the Jamaican workplace. Ph.D Thesis, Capella University, USA. Bateman, T.S. and D.W. Organ, 1983. Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Acad. Manage. J., 26: 587-595. Berger, B.K., 2008. Employee/organizational communication. Inst. Public Relat., 15: 1-15. Blau, P.M., 1964. Exchange and Power in Social Life. 1st Edn., John Wiley and Sons, New York, USA., ISBN-13: 9780887386282, Pages: 352. Chin, W.W., 2010. How to Write Up and Report PLS Analyses. In: Handbook of Partial Least Squares: Concepts, Methods and Application, Vinzi, V.E., W.W. Chin, J. Henseler and H. Wang (Eds.). Springer, New York, USA., ISBN-13: 9783540328254, pp: 655-690. Crewson, P.E., 1997. Public-service motivation: Building empirical evidence of incidence and effect. J. Public Administration Res. Theory, 7: 499-518. Dalal, R.S., 2005. A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. J. Applied Psychol., 90: 1241-1255. Faizuniah, P., K.Y. Khulida, J. Johanim, M.I. Mohd Faizal and D. Zulkiflee, 2011. The relationship between organizational climate and job satisfaction: The case of a government agency in Malaysia. Intl. J. Humanities Soc. Sci., 1: 152-160. Foote, D.A. and T.L. Ping Tang, 2008. Job satisfaction and Organizational Citizenship Behavior (OCB) does team commitment make a difference in self-directed teams?. Manage. Decis., 46: 933-947. Graen, G.B. and M. Uhl-Bien, 1995. Relationship-based approach to leadership: Development of Leader-Member Exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadersh. Q., 6: 219-247. Hackett, R.D., J. Farh, L.J. Song and L.M. Lapierre, 2003. LMX and Organizational Citizenship Behavior: Examining the Links within and Across Western and Chinese samples. In: Dealing with Diversity, Graen, G.B. (Ed.). Information Age, Greenwich, UK., pp: 219-264. Hair, J.F., G.T.M. Hult, C.M. Ringle and M. Sarstedt, 2014. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage Publication, Thousand Oaks, CA., USA., ISBN-13:9781452217444, Pages: 328. Hair, J.F., W.C. Black, B.J. Babin and R.E. Anderson, 2010. Multivariate Data Analysis: A Global Perspective. 7th Edn., Pearson Education Inc., Upper Saddle River, NJ., USA., ISBN-13: 9780135153093, Pages: 800. Harrison, D.A., D.A. Newman and P.L. Roth, 2006. How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Acad. Manage. J., 49: 305-325. Henseler, J., C.M. Ringle and R.R. Sinkovics, 2009. The use of partial least squares path modeling in international marketing. Adv. Int. Market., 20: 277-319. Hofstede, G., 2003. Culture's Consequences, Comparing Values, Behaviors, Institutions and Organizations Across Nations. 2nd Edn., Sage Publications, Newbury Park, CA., Pages: 596. Hui, C., K.S. Law and Z.X. Chen, 1999. A structural equation model of the effects of negative affectivity, leader-member exchange and perceived job mobility on in-role and extra-role performance: A Chinese case. Org. Behav. Hum. Dec. Process., 77: 3-21. Ilies, R., J.D. Nahrgang and F.P. Morgeson, 2007. Leader-member exchange and citizenship behaviors: A meta-analysis. J. Applied Psy., 92: 269-277. Kandlousi, N.S.A.E., A.J. Ali and A. Abdollahi, 2010. Organizational citizenship behavior in concern of communication satisfaction: The role of the formal and informal communication. Intl. J. Bus. Manage., 5: 51-61. Liden, R.C. and J.M. Maslyn, 1998. Multidimensionality of leader-member exchange: An empirical assessment through scale development. J. Manage., 24: 43-72. Manzoni, J.F. and J.L. Barsoux, 2002. The Set-up-to-Fail Syndrome: How Good Managers Cause Great People to Fail. Harvard Business School Press, Boston, Massachusetts, Pages: 283. Murphy, S.M., S.J. Wayne, R.C. Liden and B. Erdogan, 2003. Understanding social loafing: The role of justice perceptions and exchange relationships. Human Relat., 56: 61-84. Noormala A.I. and S.A. Syed, 2009. Leader member exchange and organizational citizenship behavior: The mediating impact of self-esteem. Intl. J. Bus. Manage., 4: 52-61. Organ, D.W., 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexington, MA., ISBN-13: 9780669117882, Pages: 132. Organ, D.W., P.M. Podsakoff and S.B. MacKenzie, 2005. Organizational Citizenship Behavior, Its Nature, Antecedents and Consequences. Sage Publications, Thousands Oaks. CA.. Podsakoff, N.P., S.W. Whiting, P.M. Podsakoff and B.D. Blume, 2009. Individual and organizational level consequences of organizational citizenship behaviors: A meta-analysis. J. Applied Psychol., 94: 122-141. Podsakoff, P.M., S.B. MacKenzie, J.B. Paine and D.G. Bachrach, 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. J. Manage., 26: 513-563. Podsakoff, P.M., S.B. MacKenzie, R.H. Moorman and R. Fetter, 1990. Transformational leader behaviors and their effects on followers' trust in leader, satisfaction and organizational citizenship behaviors. Leadersh. Quart., 1: 107-142. Turner, J.W., J.A. Grube, C.H. Tinsley, C. Lee and C. O'Pell, 2006. Exploring the dominant media how does media use reflect organizational norms and affect performance?. J. Bus. Commun., 43: 220-250. Weiss, D.J., R.V. Dawis, G.W. England and L.H. Lofquist, 1967. Manual for the Minnesota Satisfaction Questionnaire. University of Minnesota Industrial Relations Center, Minneapolis, MN., USA. Williams, L.J. and S.E. Anderson, 1991. Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. J. Manage., 17: 601-617.
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| spellingShingle |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
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| summary |
The local government, the third-tier in Malaysian government structure, has been identified as one of the important government agencies mandated to drive the economic growth and development of a particular district and its residents. Since local governments, in general are faced with financial and administrative constraint that could jeopardize the operational efficiencies, Organizational Citizenship Behavior (OCB) is the identified vehicle to promote overall organizational effectiveness at a relatively low cost. A preliminary study on a local government agency was conducted using structural equations modeling Partial Least Squares (PLS) approach.Statistical analysis on measurement model in assessing reliability and validity and structural model in testing the hypothesized relationship provided indicative support of a good model in predicting Organizational Citizenship Behavior (OCB).
|
| title |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
|
| title_full |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
|
| title_fullStr |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
|
| title_full_unstemmed |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
|
| title_short |
Organizational citizenship behavior evaluation: Insights from Local Government Agency in Malaysia
|
| title_sort |
organizational citizenship behavior evaluation: insights from local government agency in malaysia
|