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1860797459075170304
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INTELEK Repository
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| collection |
Online Access
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https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
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| date |
2024-08-27 14:04:28
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Restricted Document
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| id |
12798
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UniSZA
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| internalnotes |
Abdullah, H. S., & Kalianan, M. (2008). From customer satisfaction to citizen satisfaction: Rethinking Local Government Service Delivery in Malaysia. Asian Social Science, 4(11), 87-92. Allen, T. D., & Rush, M. C. (2001).The role of gender on ratings of organisational citizenship behaviour. Journal of Applied Social Psychology, 31, 2561-2587. Blau, P. (1964). Exchange and power in social life. New York: Wiley. Cropanzano, R., & Mitchell, M. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 3(16), 874. Gouldner, A. (1960). The norm of reciprocity. American Sociology Review, 25(2), 161-178. Graen, G. B., & Uhl-Bien, M. (1995). Relationshipbased approach to leadership: Development of leader-member exchange theory over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2), 219- 247. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective. London: Pearson. Hoffman, B. J., Blair, C. A., Meriac, J. P., & Woehr, D. J. (2007). Expanding the Criterion Domain? A Quantitative Review of OCB Literature. Journal of Applied Psychology, 92(2), 555-556. Kark, R., & Waismel-Manor, R. (2005). Organizational Citizenship Behavior: What’s gender got to do with it? Organization, 12(6), 889-917. Kidder, D., & Parks, J. (2001). The good soldier: Who is s(he)? Journal of Organizational Behavior, 22(8), 939-959. Krejcie, R., & Morgan, D. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 697- 610. LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality or organizational citizenship behavior: a critical review and metaanalysis. Journal of Applied Psychology, 87(1), 52-65. Long, C. S., & Ismail, W. K. W. (2009). The effect of the demographic factors on the competency of HR practitioners in Malaysia. European Journal of Social Sciences, 12(1), 21-30. Long, G. E. (2012). Transformational leader behaviours and follower citizenship behaviours: The mediating effect of LeaderMember Exchange and follower collectivism. (Unpublished Doctoral Thesis). USA: Our Lady of the Lake University. Norris, M. W. (1980). Local Government in Peninsular Malaysia. England: Gower Publishing. Organ, D. W. (1988). Organizational Citizenship behavior. The good soldier syndrome. Lexington Books, Leington, MA. Organ, D. W. (1990).The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72. Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers trust in leader satisfaction and organizational citizenship behavior. Leadership Quarterly, 1(2), 107-142. Rashidah, M. I., & Mazuri, A. G. (2013). Organizational Citizenship Behavior among Local Government Employees: An East Coast Study. (Unpublished Thesis). Universiti Sultan Zainal Abidin, Terengganu, Malaysia. Rashidah, M. I., Aziz A., & Munir, S. (2014). The link between leader-member exchange, organizational citizenship behavior and job satisfaction: A case study on local government. International Journal of Academic Research in Business and Social Sciences, 4(5), 313-325. Sapie, Y. (2012). The influence of organizational culture and leadership on competency among local government employees in east coast region. (Unpublished PhD Dissertation). Malaysia: Universiti Malaysia Terengganu. Sekaran, U., & Bougie, R. (2010). Research methods for business. New York: John Wiley & Sons, Inc. Shih, Y. C., & Pearson, J. (2011).A demographic study of Information Technology professionals’ organizational citizenship behaviour. Journal of Management Research, 3(2), 1-15. Spector, P. E. (2008), “Industrial and organizational psychology: Research and practice”, Fifth Edition, New York: John Wiley & Sons. Vigoda, E., & Golembiewski, R. T. (2001). Citizenship Behavior and the spirit of new managerialism. The American Review of Public Administration, 31(3), 273-295.
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12798 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=12798 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Article Journal application/pdf Adobe Acrobat Pro DC 20 Paper Capture Plug-in with ClearScan 13 1.6 Adobe Acrobat Pro DC 20.6.20042 2024-08-27 14:04:28 7105-01-FH02-FEMS-16-06002.pdf UniSZA Private Access Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia Pertanika Journal of Social Sciences & Humanities Plagued with increasing complaints from the public expressing their dissatisfaction on what they perceive as poor quality of service by local government, this paper seeks to investigate the impact of demographic factors of gender, supervisor’s gender, organisation type (city council, municipal council and district council), organisational seniority and dyadic tenure towards organisational citizenship behaviour readiness in local government agencies in the Southern region of Malaysia. Data from 222 employees working in nine local government agencies in the Southern region of Malaysia were collected using stratified random sampling approach. Inferential statistics of t-test and ANOVA test were employed using SPSS version 20. Results revealed that dyadic tenure and organisation type have significant influence in elevating employees’ Organisational Citizenship Behaviour. Gender, supervisor’s gender and organisational seniority were found to be immaterial and to be equal among these respondents. Generalization of these findings cannot be assumed and a larger geographical coverage throughout Malaysia is highly recommended so as to make the findings more meaningful. Empirical evidence provided support that demographic factors could have significant impact towards elevating Organisational Citizenship Behaviour. Thus, the management should take proactive action in ensuring that these demographic factors can be manipulated towards achieving its mandated objectives and to instil public confidence in the multifarious services provided by the local government. 23 51-62 Abdullah, H. S., & Kalianan, M. (2008). From customer satisfaction to citizen satisfaction: Rethinking Local Government Service Delivery in Malaysia. Asian Social Science, 4(11), 87-92. Allen, T. D., & Rush, M. C. (2001).The role of gender on ratings of organisational citizenship behaviour. Journal of Applied Social Psychology, 31, 2561-2587. Blau, P. (1964). Exchange and power in social life. New York: Wiley. Cropanzano, R., & Mitchell, M. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 3(16), 874. Gouldner, A. (1960). The norm of reciprocity. American Sociology Review, 25(2), 161-178. Graen, G. B., & Uhl-Bien, M. (1995). Relationshipbased approach to leadership: Development of leader-member exchange theory over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2), 219- 247. Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis: A global perspective. London: Pearson. Hoffman, B. J., Blair, C. A., Meriac, J. P., & Woehr, D. J. (2007). Expanding the Criterion Domain? A Quantitative Review of OCB Literature. Journal of Applied Psychology, 92(2), 555-556. Kark, R., & Waismel-Manor, R. (2005). Organizational Citizenship Behavior: What’s gender got to do with it? Organization, 12(6), 889-917. Kidder, D., & Parks, J. (2001). The good soldier: Who is s(he)? Journal of Organizational Behavior, 22(8), 939-959. Krejcie, R., & Morgan, D. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 697- 610. LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality or organizational citizenship behavior: a critical review and metaanalysis. Journal of Applied Psychology, 87(1), 52-65. Long, C. S., & Ismail, W. K. W. (2009). The effect of the demographic factors on the competency of HR practitioners in Malaysia. European Journal of Social Sciences, 12(1), 21-30. Long, G. E. (2012). Transformational leader behaviours and follower citizenship behaviours: The mediating effect of LeaderMember Exchange and follower collectivism. (Unpublished Doctoral Thesis). USA: Our Lady of the Lake University. Norris, M. W. (1980). Local Government in Peninsular Malaysia. England: Gower Publishing. Organ, D. W. (1988). Organizational Citizenship behavior. The good soldier syndrome. Lexington Books, Leington, MA. Organ, D. W. (1990).The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43-72. Podsakoff, P. M., Mackenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers trust in leader satisfaction and organizational citizenship behavior. Leadership Quarterly, 1(2), 107-142. Rashidah, M. I., & Mazuri, A. G. (2013). Organizational Citizenship Behavior among Local Government Employees: An East Coast Study. (Unpublished Thesis). Universiti Sultan Zainal Abidin, Terengganu, Malaysia. Rashidah, M. I., Aziz A., & Munir, S. (2014). The link between leader-member exchange, organizational citizenship behavior and job satisfaction: A case study on local government. International Journal of Academic Research in Business and Social Sciences, 4(5), 313-325. Sapie, Y. (2012). The influence of organizational culture and leadership on competency among local government employees in east coast region. (Unpublished PhD Dissertation). Malaysia: Universiti Malaysia Terengganu. Sekaran, U., & Bougie, R. (2010). Research methods for business. New York: John Wiley & Sons, Inc. Shih, Y. C., & Pearson, J. (2011).A demographic study of Information Technology professionals’ organizational citizenship behaviour. Journal of Management Research, 3(2), 1-15. Spector, P. E. (2008), “Industrial and organizational psychology: Research and practice”, Fifth Edition, New York: John Wiley & Sons. Vigoda, E., & Golembiewski, R. T. (2001). Citizenship Behavior and the spirit of new managerialism. The American Review of Public Administration, 31(3), 273-295.
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| spellingShingle |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
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| summary |
Plagued with increasing complaints from the public expressing their dissatisfaction on what they perceive as poor quality of service by local government, this paper seeks to investigate the impact of demographic factors of gender, supervisor’s gender, organisation type (city council, municipal council and district council), organisational seniority and dyadic tenure towards organisational citizenship behaviour readiness in local government agencies in the Southern region of Malaysia. Data from 222 employees working in nine local government agencies in the Southern region of Malaysia were collected using stratified random sampling approach. Inferential statistics of t-test and ANOVA test were employed using SPSS version 20. Results revealed that dyadic tenure and organisation type have significant influence in elevating employees’ Organisational Citizenship Behaviour. Gender, supervisor’s gender and organisational seniority were found to be immaterial and to be equal among these respondents. Generalization of these findings cannot be assumed and a larger geographical coverage throughout Malaysia is highly recommended so as to make the findings more meaningful. Empirical evidence provided support that demographic factors could have significant impact towards elevating Organisational Citizenship Behaviour. Thus, the management should take proactive action in ensuring that these demographic factors can be manipulated towards achieving its mandated objectives and to instil public confidence in the multifarious services provided by the local government.
|
| title |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
|
| title_full |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
|
| title_fullStr |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
|
| title_full_unstemmed |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
|
| title_short |
Organisational Citizenship Behaviour Readiness: A Demographic Study on Local Government Employees in Southern Region of Malaysia
|
| title_sort |
organisational citizenship behaviour readiness: a demographic study on local government employees in southern region of malaysia
|