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1860797401390907392
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INTELEK Repository
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Online Access
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https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072
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| date |
2020-06-16 12:03:01
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Restricted Document
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12567
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UniSZA
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6874-01-FH02-FPP-20-37988.pdf
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admin
Admin
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oai_dc
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https://intelek.unisza.edu.my/intelek/pages/view.php?ref=12567
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12567 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=12567 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Article Journal application/pdf 15 1.6 Adobe Acrobat Pro DC 20 Paper Capture Plug-in admin Admin 2020-06-16 12:03:01 38 6874-01-FH02-FPP-20-37988.pdf UniSZA Private Access The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia International Journal of Innovation, Creativity and Change This study investigates the effect of Sharia compliance, risk perceptions, and service quality on the trust and loyalty of customers of the Islamic Rural Bank Customers. The sample consisted of 100 customers from four Islamic Rural Banks in Indonesia. The analysis was carried out with a factor based structural equation model. It was found that Sharia compliance, risk perception and service quality significantly influences customer trust and Sharia compliance and risk perception affects customer loyalty. Service quality has no significant effect on customer loyalty. These findings suggest that Sharia compliance with risk perception and service quality are important determinants of the trust and loyalty of Islamic Rural Bank customers. 13 1 1240-1254
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| spellingShingle |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
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| subject |
38
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| summary |
This study investigates the effect of Sharia compliance, risk perceptions, and service quality on the trust and loyalty of customers of the Islamic Rural Bank Customers. The sample consisted of 100 customers from four Islamic Rural Banks in Indonesia. The analysis was carried out with a factor based structural equation model. It was found that Sharia compliance, risk perception and service quality significantly influences customer trust and Sharia compliance and risk perception affects customer loyalty. Service quality has no significant effect on customer loyalty. These findings suggest that Sharia compliance with risk perception and service quality are important determinants of the trust and loyalty of Islamic Rural Bank customers.
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| title |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
|
| title_full |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
|
| title_fullStr |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
|
| title_full_unstemmed |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
|
| title_short |
The Influence of Sharia Compliance, Risk Perception and Service Quality on the Trust and Loyalty of Islamic Rural Bank Customers in Indonesia
|
| title_sort |
influence of sharia compliance, risk perception and service quality on the trust and loyalty of islamic rural bank customers in indonesia
|