Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis
| Format: | Restricted Document |
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| _version_ | 1860797220450729984 |
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| building | INTELEK Repository |
| collection | Online Access |
| collectionurl | https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 |
| date | 2019-06-24 08:55:25 |
| format | Restricted Document |
| id | 11835 |
| institution | UniSZA |
| originalfilename | 6135-01-FH02-FESP-19-25744.pdf |
| person | User user USER UsEr |
| recordtype | oai_dc |
| resourceurl | https://intelek.unisza.edu.my/intelek/pages/view.php?ref=11835 |
| spelling | 11835 https://intelek.unisza.edu.my/intelek/pages/view.php?ref=11835 https://intelek.unisza.edu.my/intelek/pages/search.php?search=!collection407072 Restricted Document Article Journal application/pdf 8 1.6 Adobe Acrobat Pro DC 20 Paper Capture Plug-in User user USER UsEr 2019-06-24 08:55:25 6135-01-FH02-FESP-19-25744.pdf UniSZA Private Access Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis Eko dan Bisnis (Riau Economics and Business Reviewe) Local government, being the manager of urban environment, ranked last under the Malaysia government structure after Federal and State governments. The main function of local government is to stimulate economic growth and social development of a district. However, the operational roles that these local governments supposed to portray have to some extent do not meet the public expectations, resulting in various complaints being filed through various channels as compiled by Public Complaint Bureau. In response to the public outcry for better service delivery, the objectives of this research are to investigate the effect of demographic factors namely (i) gender, (ii) age, (iii) working experience, (iv) supervision tenure and (v) service group in influencing the exhibition of citizenship behavior among local government workforce in east coast region of Malaysia. 126 respondents from three local governments working in east coast states of Malaysia have participated where data were collected using stratified random sampling approach. Empirical results revealed that only supervision tenure has significant influence in elevating employees’ Organizational Citizenship Behavior, hence, supporting social exchange theory. Therefore, management should undertake hands-on actions in warranting that these demographic variables be strengthened in invoking employees’ citizenship behavior towards instilling public confidence towards multifarious services provided by local governments 10 2 147-154 |
| spellingShingle | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| summary | Local government, being the manager of urban environment, ranked last under the Malaysia government structure after Federal and State governments. The main function of local government is to stimulate economic growth and social development of a district. However, the operational roles that these local governments supposed to portray have to some extent do not meet the public expectations, resulting in various complaints being filed through various channels as compiled by Public Complaint Bureau. In response to the public outcry for better service delivery, the objectives of this research are to investigate the effect of demographic factors namely (i) gender, (ii) age, (iii) working experience, (iv) supervision tenure and (v) service group in influencing the exhibition of citizenship behavior among local government workforce in east coast region of Malaysia. 126 respondents from three local governments working in east coast states of Malaysia have participated where data were collected using stratified random sampling approach. Empirical results revealed that only supervision tenure has significant influence in elevating employees’ Organizational Citizenship Behavior, hence, supporting social exchange theory. Therefore, management should undertake hands-on actions in warranting that these demographic variables be strengthened in invoking employees’ citizenship behavior towards instilling public confidence towards multifarious services provided by local governments |
| title | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| title_full | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| title_fullStr | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| title_full_unstemmed | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| title_short | Readiness to exhibit organizational citizenship behaviour among local government employees: A demographic analysis |
| title_sort | readiness to exhibit organizational citizenship behaviour among local government employees: a demographic analysis |