The impact of SERVQUAL model and subjective norms on customer’s satisfaction and customer loyalty in Islamic banks: A cultural context
| Format: | Restricted Document |
|---|
Similar Items
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
by: Ali, Muhammad, et al.
Published: (2017)
by: Ali, Muhammad, et al.
Published: (2017)
The Influence of Service Quality and Subjective Norms on Customer Loyalty: A Proposed Framework for Palestine Islamic Banks
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010)
by: Amin, Muslim, et al.
Published: (2010)
Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]
by: Hashim, Nurhazirah, et al.
Published: (2017)
by: Hashim, Nurhazirah, et al.
Published: (2017)
Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
The influence of services marketing mix (7 Ps.) and subjective norms on customer’s satisfaction in Islamic banks of Palestine
The impact of service quality on customer satisfaction and customer loyalty: an empirical study on Islamic banks in Bahrain
by: Ahmed, Saad Mateen, et al.
Published: (2016)
by: Ahmed, Saad Mateen, et al.
Published: (2016)
Customer Satisfaction In The Malaysian Mobile Industry. A Study Using Servqual Model
by: Karuppiah, Nermala
Published: (2000)
by: Karuppiah, Nermala
Published: (2000)
The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari
by: Jamari, Shahrul Ridzuan
Published: (2018)
by: Jamari, Shahrul Ridzuan
Published: (2018)
2019_The Influence of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Palestinian Islamic Banks
The influence of student’s attitude and subjective norm on customer satisfaction and behavioral intention to use bank services in Jordan
The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention
by: Elmontaser, Mohamed Abubaker, et al.
Published: (2016)
by: Elmontaser, Mohamed Abubaker, et al.
Published: (2016)
Exploring the impact of relationship marketing upon
customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015)
by: Sung, P. N., et al.
Published: (2015)
Antecedents of Trust in Customer Relations and Its Impact on
Satisfaction in the Context of Islamic Banking"
by: Kiribayeva, Alla
Published: (2010)
by: Kiribayeva, Alla
Published: (2010)
Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty
by: Kasiri, Leila Agha, et al.
Published: (2017)
by: Kasiri, Leila Agha, et al.
Published: (2017)
A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari
by: Zahari, Nur Bazilah
Published: (2019)
by: Zahari, Nur Bazilah
Published: (2019)
Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)
by: Chen, Kai
Published: (2012)
Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks
by: Adeiza, A., et al.
Published: (2022)
by: Adeiza, A., et al.
Published: (2022)
Modelling customers' loyalty in using Islamic mobile banking services
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
by: Mohd Thas Thaker, M. A., et al.
Published: (2019)
The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat
by: Mihat, Muhamad Sukur
Published: (2011)
by: Mihat, Muhamad Sukur
Published: (2011)
Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia
by: Amin, Muslim, et al.
Published: (2013)
by: Amin, Muslim, et al.
Published: (2013)
Impact of relationship marketing on customers loyalty of Islamic banks in the state of Kuwait
by: Faraj Aldaihani, Faraj Mazyed, et al.
Published: (2019)
by: Faraj Aldaihani, Faraj Mazyed, et al.
Published: (2019)
The effect of customer satisfaction on customer loyalty in the motor industry
by: Lim, Ka Bian, et al.
Published: (2019)
by: Lim, Ka Bian, et al.
Published: (2019)
Using The Servqual Model To Assess Service Quality And Customer Satisfaction: An Empirical Study Of Rawang Rest Area
by: Vadovelu, Deepa
Published: (2014)
by: Vadovelu, Deepa
Published: (2014)
The Impact of Relationship Marketing On Customer Loyalty in Malaysian Banks
by: Zhou, Ruijie
Published: (2012)
by: Zhou, Ruijie
Published: (2012)
Modelling customers’ loyalty towards adopting Islamic mobile banking services
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
by: Mohd Thas Thaker, Mohamed Asmy, et al.
Published: (2019)
The Impact Of CRM Implementation On Customer Satisfaction, Loyalty And Organisational Profitability
by: Tanas, Islam Nazier Abdelmalak
Published: (2010)
by: Tanas, Islam Nazier Abdelmalak
Published: (2010)
Effects of customer equity drivers on customer loyalty in B2B context
by: Ramaseshan, Balasubramanian, et al.
Published: (2013)
by: Ramaseshan, Balasubramanian, et al.
Published: (2013)
Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)
by: Annamalah, Sanmugam, et al.
Published: (2011)
Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks
by: Haron, Razali, et al.
Published: (2019)
by: Haron, Razali, et al.
Published: (2019)
A methodology to map customer complaints and measure customer satisfaction and loyalty
by: Faed, Alireza, et al.
Published: (2014)
by: Faed, Alireza, et al.
Published: (2014)
The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)
by: Bagyalakshmi Gopi,, et al.
Published: (2020)
The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)
by: Ging, Yong Chung
Published: (2004)
Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)
Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)
by: MOHD ISA, SALMI
Published: (2005)
The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar
by: Mohamad Jaffar, Nurul Huda
Published: (2010)
by: Mohamad Jaffar, Nurul Huda
Published: (2010)
The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain
by: Zulkarnain, Tun Frisha Fazara
Published: (2009)
by: Zulkarnain, Tun Frisha Fazara
Published: (2009)
Service Quality and Customer Loyalty in Malaysian
Islamic Insurance Sector
Exploring the mediating effects of Customer Satisfaction
by: Ariff Syah Juhari,, et al.
Published: (2016)
by: Ariff Syah Juhari,, et al.
Published: (2016)
Similar Items
-
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
by: Ali, Muhammad, et al.
Published: (2017) - The Influence of Service Quality and Subjective Norms on Customer Loyalty: A Proposed Framework for Palestine Islamic Banks
-
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010) -
Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]
by: Hashim, Nurhazirah, et al.
Published: (2017) - Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty