Search Results - Wan Mustaffa, Wan Salmuni

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  1. 1
    Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience

    Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience by Wan Mustaffa, Wan Salmuni, Ali @ Hamid, Mass Hareeza, Khuan, Wai Bing, Abdul Rahman, Rafiduraida

    Published 2016
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  2. 2
    A cognitive-affective-behavioral responses of Customer Experience (CAB-CE) model for service delivery improvement in the healthcare industry

    A cognitive-affective-behavioral responses of Customer Experience (CAB-CE) model for service delivery improvement in the healthcare industry by Wan Mustaffa, Wan Salmuni, Abdul Rahman, Rafiduraida, Ab Wahid, Hariyaty, Ahmad, Noor Lela, Ali @ Hamid, Mass Hareeza, A. Jalil, Emy Ezura

    Published 2020
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  3. 3
    A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry

    A cognitive-affective-behavioral responses of customer experience (CAB-CE) model for service delivery improvement in the healthcare industry by Wan Mustaffa, Wan Salmuni, Abdul Rahman, Rafiduraida, Ab Wahid, Hariyaty, Ahmad, Noor Lela, Ali@Hamid, Mass Hareeza, A Jalil, Emy E

    Published 2020
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