Search Results - Tam, J.L.

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  1. 1
    Intercultural service encounters (ICSE): an extended framework and empirical validation

    Intercultural service encounters (ICSE): an extended framework and empirical validation by Sharma, Piyush, Tam, J.L., Kim, N.

    Published 2012
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  2. 2
    Intercultural service encounters: Exploring the role of cultural attribution and intercultural competence

    Intercultural service encounters: Exploring the role of cultural attribution and intercultural competence by Tam, J.L., Sharma, Piyush, Kim, N.

    Published 2011
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  3. 3
    Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters

    Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters by Tam, J.L., Sharma, Piyush, Kim, N.

    Published 2014
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  4. 4
    Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework

    Demystifying Intercultural Service Encounters: Toward a Comprehensive Conceptual Framework by Sharma, Piyush, Tam, J.L., Kim, N.

    Published 2009
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  5. 5
    Service role and outcome as moderators in intercultural service encounters

    Service role and outcome as moderators in intercultural service encounters by Sharma, Piyush, Tam, J.L., Kim, N.

    Published 2015
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