Search Results - Nordhorn, C.

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  1. 1
    Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk

    Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk by Nordhorn, C., Scuttari, A., Pechlaner, Harald

    Published 2018
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  2. 2
    Hospitality Management ist mehr als Service Management: Skizzen eines umfassenden Qualitätsansatzes

    Hospitality Management ist mehr als Service Management: Skizzen eines umfassenden Qualitätsansatzes by Pechlaner, Harald, Volgger, Michael, Nordhorn, C.

    Published 2017
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  3. 3
    Flucht, Migration und Tourismus – Perspektiven einer ‚New Hospitality’?

    Flucht, Migration und Tourismus – Perspektiven einer ‚New Hospitality’? by Pechlaner, Harald, Nordhorn, C., Volgger, Michael

    Published 2017
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  4. 4
    Being a guest: perspectives of an extended hospitality approach

    Being a guest: perspectives of an extended hospitality approach by Pechlaner, Harald, Nordhorn, C., Poppe, X.

    Published 2016
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