Search Results - Nik Mohd Masdek, Nik Rozana

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  1. 1
    Frontline Employees’ Service Recovery Performance in Malaysian Hotels

    Frontline Employees’ Service Recovery Performance in Malaysian Hotels by Nik Mohd Masdek, Nik Rozana

    Published 2010
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  2. 2
    Potential antecedents and outcomes of frontline employees’ service recovery performance

    Potential antecedents and outcomes of frontline employees’ service recovery performance by Nik Mohd Masdek, Nik Rozana, Abdul Aziz, Yuhanis, Awang, Khairil Wahidin

    Published 2011
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  3. 3
    Impact of selected organizational characteristics on psychological and behavioural outcomes of hotel frontline employees

    Impact of selected organizational characteristics on psychological and behavioural outcomes of hotel frontline employees by Nik Mohd Masdek, Nik Rozana, Abdul Aziz, Yuhanis, Awang, Khairil Wahidin

    Published 2011
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