Search Results - Mohd Muktar, Sany Sanuri

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    Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction

    Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction by Abdullateef, Aliyu Olayemi, Mohd Muktar, Sany Sanuri, Yusoff, Rushami Zien

    Published 2010
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