Search Results - Ly, Wen Taw

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    Building virtual rapport with emotion expressions: hotel responses to positive online reviews

    Building virtual rapport with emotion expressions: hotel responses to positive online reviews by Ly, Wen Taw, Libert, Alan R., Paramasivam, Shamala

    Published 2022
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  2. 2
    Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews

    Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews by Ly, Wen Taw, Shamala Paramasivam, Libert, Alan, Moskovsky, Christo, Ilyana Jalaluddin, Ramiza Darmi

    Published 2022
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