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Libert, Alan
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1
Building virtual rapport with emotion expressions: hotel responses to positive online reviews
by
Ly, Wen Taw
,
Libert, Alan
R.
,
Paramasivam, Shamala
Published 2022
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2
Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews
by
Ly, Wen Taw
,
Shamala Paramasivam
,
Libert, Alan
,
Moskovsky, Christo
,
Ilyana Jalaluddin
,
Ramiza Darmi
Published 2022
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3
Virtual rapport with expressions of gratitude in responding online reviews
by
Taw, Ly Wen
,
Paramasivam, Shamala
,
Libert, Alan
,
Moskovsky, Christo
,
Darmi, Ramiza
,
Jalaluddin, Ilyana
Published 2022
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4
Managing virtual rapport on tripadvisor: discourse in hotel responses to negative online reviews
by
Taw, Ly Wen
,
Paramasivam, Shamala
,
Libert, Alan
,
Moskovsky, Christo
,
Jalaluddin, Ilyana
,
Darmi, Ramiza
Published 2022
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