Search Results - Lee, Shin Ying

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  1. 1
    Service quality attributes of group package tour guides in Malaysia.

    Service quality attributes of group package tour guides in Malaysia. by Lee, Shin Ying, Ab. Aziz, Yuhanis

    Published 2013
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  2. 2
    The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours

    The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours by Lee, Shin Ying, Abdul Aziz, Yuhanis, Md Sidin, Samsinar, Saleh, Rosli

    Published 2014
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