Search Results - Laksamana, Patria

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  1. 1
    Customer retention and cross-buying in premium banking services : the roles of switching costs and interaction quality

    Customer retention and cross-buying in premium banking services : the roles of switching costs and interaction quality by Laksamana, Patria

    Published 2012
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  2. 2
    Constructing purchase intention model for foreign banks operating within Indonesia

    Constructing purchase intention model for foreign banks operating within Indonesia by Muchtar, Fatimah, Kingshott, Russel, Wong, David, Laksamana, Patria

    Published 2011
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  3. 3
    Key issues for bank-customer commitment and trust in an e-banking era

    Key issues for bank-customer commitment and trust in an e-banking era by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

    Published 2011
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  4. 4
    A purchase intention model for foreign banks within Indonesia

    A purchase intention model for foreign banks within Indonesia by Muchtar, Fatimah, Kingshott, Russel, Wong, David, Laksamana, Patria

    Published 2012
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  5. 5
    The Role of Interaction Quality and Switching Costs in Premium Banking Services

    The Role of Interaction Quality and Switching Costs in Premium Banking Services by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

    Published 2013
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  6. 6
    Trust and Retention in Premium Banking Services: Does Switching Costs Matter?

    Trust and Retention in Premium Banking Services: Does Switching Costs Matter? by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

    Published 2012
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