Search Results - Kasiri, Leila Agha

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    Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs

    Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs by Kasiri, Leila Agha

    Published 2015
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    Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty

    Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty by Kasiri, Leila Agha, Teoh, Kenny Guan Cheng, Sambasivan, Murali, Md. Sidin, Samsinar

    Published 2017
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