Search Results - Imrie, Brian C.

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  1. 1
    The influence of social capital on service quality evaluation

    The influence of social capital on service quality evaluation by Imrie, Brian C. *

    Published 2013
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  2. 2
    Customer loyalty in financial services from a service-dominant logic perspective

    Customer loyalty in financial services from a service-dominant logic perspective by Kat, Mui Ling *, Imrie, Brian C. *

    Published 2012
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  3. 3
    Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty

    Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty by Cheng, Boon Liat *, Mansori, Shaheen, Gan, Chin Chuan *, Imrie, Brian C. *

    Published 2017
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  4. 4
    Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry

    Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry by Cheng, Boon Liat *, Gan, Chin Chuan *, Imrie, Brian C., Shaheen, M.

    Published 2019
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  5. 5
    Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

    Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty by Cheng, Boon Liat, Shaheen, Mansori, Gan, Chin Chuan, Imrie, Brian C.

    Published 2017
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