Search Results - Herjanto, H.

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    From Cultural Chameleons to Pygmalion Performers: Impact of Service Employees’ Acculturation Behaviors on Customer Satisfaction and Commitment

    From Cultural Chameleons to Pygmalion Performers: Impact of Service Employees’ Acculturation Behaviors on Customer Satisfaction and Commitment by Sharma, Piyush, Gaur, S., Herjanto, H.

    Published 2017
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    Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters

    Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters by Gaur, S., Sharma, Piyush, Herjanto, H., Kingshott, Russel

    Published 2017
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