Search Results - Harrington, Leigh

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  1. 1
    Facework and (im)politeness in professional communication: an analysis of debt collection encounters

    Facework and (im)politeness in professional communication: an analysis of debt collection encounters by Harrington, Leigh

    Published 2023
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  2. 2
    "Helping you to pay us": rapport management in debt collection call centre encounters

    "Helping you to pay us": rapport management in debt collection call centre encounters by Harrington, Leigh

    Published 2018
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