Search Results - Francis, Arthur

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  1. 1
    Empirical investigation on satisfaction and service quality level of radical process change implementation

    Empirical investigation on satisfaction and service quality level of radical process change implementation by Ahmad, Hartini, Francis, Arthur

    Published 2006
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  2. 2
    A radical - transformational change through leadership

    A radical - transformational change through leadership by Ahmad, Hartini, Francis, Arthur

    Published 2005
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  3. 3
    Business process reengineering: Critical success factors in higher education

    Business process reengineering: Critical success factors in higher education by Ahmad, Hartini, Francis, Arthur, Zairi, Mohamed

    Published 2007
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