Search Results - Chan, Wei Leong

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  1. 1
    Comparing restaurant service failure and recovery between online and offline complaint channels

    Comparing restaurant service failure and recovery between online and offline complaint channels by Chan, Wei Leong

    Published 2013
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  2. 2
    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry

    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry by Chan, Wei Leong

    Published 2018
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  3. 3
    The product-related failures in restaurants

    The product-related failures in restaurants by Chan, Wei Leong, Wan Hassan, Wan Melissa, Boo, Huey Chern

    Published 2014
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  4. 4
    Antecedents and outcome of job embeddedness: evidence from four and five-star hotels

    Antecedents and outcome of job embeddedness: evidence from four and five-star hotels by Chan, Wei Leong, Jo, Ann Ho, Sambasivan, Murali, Siew, Imm Ng

    Published 2019
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