Search Results - Annamalah, Sanmugam

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    Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector

    Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector by Annamalah, Sanmugam, Munusamy, Jayaraman, Chelliah, Shankar, Sulaiman, Mohamed, Pandian, Sivamurugan

    Published 2011
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