Search Results - Al-Momani, Khalid

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    The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry

    The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry by Mohd Noor, Nor Azila, Al-Momani, Khalid

    Published 2010
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  2. 2
    e-Service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services

    e-Service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services by Al-Momani, Khalid, Mohd Noor, Nor Azila

    Published 2009
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