Search Results - Al-Arafati, Ahmed

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    The effect of a contextual, organizational, individual and system factors on customer satisfaction of CRM implementation in public sector in Oman

    The effect of a contextual, organizational, individual and system factors on customer satisfaction of CRM implementation in public sector in Oman by Al Arafati, Ahmed Said

    Published 2020
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  2. 2
    The mediating effect of output quality on the relationship between top management support and customer satisfaction on the implementation of customer relationship management system in public sector

    The mediating effect of output quality on the relationship between top management support and customer satisfaction on the implementation of customer relationship management system... by Al-Arafati, Ahmed, Abdul Kadir, Kadzrina, Al-Haderi, Sami Mohamed Saleh

    Published 2019
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