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The digital estate : strategies for competing, surviving, and thriving in an internetworked world Chuck Martin.
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Martin, Chuck
Published 1997
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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive Jim Sterne.
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Sterne, Jim
Published 1996
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Net future : the 7 cybertrends that will drive your business, create new wealth, and define your future Chuck Martin.
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Martin, Chuck
Published 1999
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