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1
Reference reborn : breathing new life into public services librarianship Diane Zabel, editor ; preface by Linda C. Smith.
Published 2011
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IM and SMS reference services for libraries Amanda Bielskas and Kathleen M. Dreyer.
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Bielskas, Amanda, 1974-
Published 2012
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3
Reference and information services : an introduction Kay Ann Cassell and Uma Hiremath.
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Cassell, Kay Ann
Published 2013
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Digital reference service model of web services application for library information system using formal specification Zainab Magaji Musa.
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Zainab Magaji Musa
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Awareness of reference desk among students in Universiti Sultan Zainal Abidin (UniSZA) Library December 2013 by Fateeha Zamrah Yusoff.
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Fateeha Zamrah Yusoff
Published 2013
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Content and workflow management for library web sites : case studies [edited by] Holly Yu.
Published 2005
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Distance learning : information access and services for virtual users Hemalata Iyer, editor.
Published 2002
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Using the Internet as a reference tool : a how-to-do-it manual for librarians Michael P. Sauers.
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Sauers, Michael P.
Published 2001
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9
Library Web sites : creating online collections and services A. Paula Wilson.
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Wilson, A. Paula
Published 2004
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10
The virtual reference handbook : interview and information delivery techniques for the chat and E-mail environments Diane K. Kovacs.
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Kovacs, Diane K., 1962-
Published 2007
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11
Library web ecology : what you need to know as web design coordinator Jacquelyn Marie Erdman.
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Erdman, Jacquelyn Marie
Published 2009
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