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Evaluating the impact of your library Sharon Markless and David Streatfield.
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Markless, Sharon
Published 2013
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Library performance and service competition : developing strategic responses Larry Nash White.
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White, Larry Nash
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If you want to evaluate your library ... F. W. Lancaster.
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Lancaster, F. Wilfrid, 1933-2013
Published 1988
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Performance measurement in library and information services Christine Abbott.
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Abbott, Christine
Published 1994
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How libraries and librarians help : a guide to identifying user-centered outcomes Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.
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Durrance, Joan C.
Published 2005
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