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Showing 1 - 20 results of 1,909 for search '"CUSTOMER SERVICES"', query time: 0.85s Refine Results
2
A service quality map based on Kano's theory of attractive quality
Subjects: “...Customer satisfaction,Customer services quality,Service delivery,Customer services management...”
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4
Operationalising the Focus/Values/Purpose Matrix
by Rowena, Cullen
Published 2006
Subjects: “...Libraries,Customer services quality...”
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7
Managing Service Operations: Design and Implementation
Published 2007
Subjects: “...Service industries,Customer services quality...”
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8
Using question order for predictive service quality measures
Subjects: “...Questionnaires,Customer services quality,SERVQUAL...”
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9
Investigating and classifying clients' satisfaction with business incubator services
Subjects: “...Customer services management,Research,Networking...”
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10
Customer service quality in the Greek Cypriot banking industry
Subjects: “...Customer services quality,Banks,Cyprus...”
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11
Beyond the friendly skies: an integrative framework for managing the air travel experience
by Jordan L., Le Bel
Published 2005
Subjects: “...Customer services quality,Marketing,Airlines...”
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12
E‐service quality and the public sector
by Joan, Buckley
Published 2003
Subjects: “...Public services,Customer services quality...”
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13
Two component customer relationship management model for healthcare services
by Hardeep, Chahal
Published 2010
Subjects: “...Customer relations,Customer services quality...”
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14
Service quality dimensions of hybrid services
Subjects: “...Factor analysis,Customer services quality...”
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15
Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journey
by A., Parasuraman
Published 2004
Subjects: “...Performance measures,Customer services quality...”
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16
Service quality on three management levels
by Carolina, Camén
Published 2010
Subjects: “...Contracts,Customer services quality,Tendering...”
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17
Customer asset management at DHL in Asia
Subjects: “...Customer services management,Market segmentation...”
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18
Mapping the profiles of franchisees
by Yu‐an, Huang, Ian, Phau
Published 2008
Subjects: “...Franchising,Customer services quality,Australia...”
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20
Applying importance‐performance analysis to assess service delivery performance
by Evangelos, Tsoukatos
Published 2008
Subjects: “...Customer services quality,Insurance,Greece...”
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